N.C. Department of Information Technology · 8 hours ago
Guest Services - Admissions
Randolph County, NC
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrThe North Carolina Department of Natural and Cultural Resources is expanding its team at the North Carolina Zoo and is looking for a dynamic Guest Services - Admissions team member. This role involves providing exceptional service to zoo members and guests, managing admissions transactions, and ensuring a positive visitor experience.
Information Technology & Services
Responsibilities
Greet guests with a smile while maintaining a friendly and approachable attitude toward guests and staff
Collect fees and scan tickets for Zoo admission
Operate a cash register and remain fully accountable for cash handling, making change, and processing credit card transactions
Collect payments and issue change accurately
Exercise good judgment and patience when interacting with guests
Display a sense of urgency and professionalism at all times
Manage crowd control in queuing lines, assist guests with admission questions, and direct them to the appropriate entry gate
Staff exit gates to verify paid entry, stamp for re‑entry, and provide guests with a friendly farewell
Assist in the Guest Services office by helping walk‑in guests, answering phones, and providing general support
Identify items that cannot enter the Zoo and work with guests to determine appropriate solutions
Perform light housekeeping duties to ensure workspaces and admissions areas remain clean and safe
Assist with additional duties and support other Guest Services areas as needed or assigned
Qualification
Required
Must be at least 16 years of age
Available to work weekends and holidays
Able to work in extreme weather conditions typical of Central NC (heat, rain, or cold) and stand or walk for extended periods of time
Able to walk and stand on various surfaces for extended periods, with or without accommodation
Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests
Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed
Able to plan for, work, and staff special events and exhibits, and remain available for unexpected shift needs
Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs
Able to navigate paved, rough, or uneven pathways
High School or General Education Development (GED) diploma, or be in the process of obtaining one
An equivalent combination of education and experience
Company
N.C. Department of Information Technology
The N.C.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
Recent News
Government Technology US
2025-11-08
Government Technology US
2025-08-13
Government Technology US
2025-07-09
Company data provided by crunchbase