NEOGOV · 3 hours ago
Guest Services Coordinator - VHE
Blue Lake Regional Park/Oxbow Regional Park, OR
Full-time
Onsite
Entry Level
$27.57/hr - $27.57/hr
2+ years expMetro is dedicated to shaping a better future for the greater Portland region. The Parks and Nature department is seeking Guest Services Coordinators to provide critical guest and office support at Blue Lake and Oxbow Regional Parks, ensuring a welcoming experience for visitors and managing reservations and customer service inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Serve on the park operations team and administrative teams, working closely with other guest services coordinators at Blue Lake and Oxbow parks, as well as park rangers and park workers
Play an important role in our commitment to offering safe, friendly destinations where all visitors feel welcome
Serve as the main point of contact for the public and park visitors, providing customer service in person, on the phone and through email
Communicate with park staff via radio in a clear and concise manner
Provide emergency dispatch for the park
Coordinate shelter and camping reservations for all reservable spaces in Parks and Nature’s portfolio
Coordinate and support the check-in process and sales for reservation holders
Create and maintain spreadsheets using Excel and other database systems and track data as requested
Fulfill Metro’s values of public service, excellence, teamwork, respect, innovation and sustainability and the Parks and Nature department’s core values of integrity, respect, stewardship, seeking the best way and making connections
Work in a safe manner and follow all safety policies, practices and procedures
Work assigned schedule and exhibit regular and predictable attendance
Qualification
Required
Two years of administrative and/or clerical work experience
A High school diploma or G.E.D
Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities
Preferred
Experience working in a fast-paced customer service environment
Experience working in or supporting parks and/or natural areas
Ability to speak a language other than English; specifically Spanish, Vietnamese, Cantonese, Mandarin or Russian
Benefits
Paid sick leave
Paid parental leave
Full contribution to Oregon PERS retirement if eligible and qualified.
No-cost TriMet Hop Pass
Employee Assistance Program
Free admission to the Oregon Zoo (including ZooLights!)
Oxbow and Blue Lake Regional Parks
Membership discount at Lloyd Athletic Club
Credit union eligibility
Financial wellness and legal consultation services
First-time home buying and ownership counseling
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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