Macy's · 2 hours ago
Customer Relationship Management Production Assistant - Mobile
151 West 34th Street, New York, NY, 10001, US
Full-time
Onsite
Entry Level
$55K/yr - $91K/yr
1+ years expMacy's is a storied company that has been a part of American culture for over 160 years. The Retention Marketing Team seeks a Customer Relationship Management Production Assistant to oversee the execution and delivery of mobile communications, ensuring effective campaign management and cross-functional collaboration.
Consumer GoodsFashionRetail
Responsibilities
Support day to day operations for Macy’s Mobile production – including calendar functions, asset review, asset delivery and build, assembly, preview, testing, and executing of campaigns
Help to oversee the channel growth and ensure Mobile channels remain agile
Support the team by developing into multi-tactic SME (e.g. SMS, Push Notification, and Site Personalization campaigns) for second-setting and back up
Support day to day responsibilities managing late changes to Mobile and late campaign executions, work with corresponding teams to ensure all campaigns are built in a timely manner and that they are executed accurately
Act as primary contact for Retention Marketing Mobile tactics for wider teams including the dedicated Mobile QA team
Assist in trouble shooting and communicating Mobile content issues with internal support team
Relationship building with cross-functional teams (e.g. Communication Strategy, CRM, Marketing Strategy, Project Management, Creative, Content Engineering, and Quality Engineering teams) to complete work, collaborate on solutions and implement change seamlessly
Support strategy to improve marketing Mobile communication execution and messaging strategy by incorporating more personalization, dynamic content, and other technical advancements
Consistently demonstrate regular, dependable attendance, responsiveness & punctuality
Additional responsibilities as assigned
Qualification
Required
1-3 years of experience in digital marketing or project management
Knowledge of Mobile or email, Internet and direct marketing methods
Ability to work efficiently and meet deadlines in a cross-functional, team-based environment
Self-starter with strong communication, organization and prioritization skills
Must have demonstrable computer skills and aptitude for technology, including proficiency with Microsoft Office software (World, Excel, Powerpoint, etc.) and database applications
Proven analytical abilities are a must
BA/BS college degree is required; concentration in Marketing a plus
Preferred
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply
1-2 years of experience in digital marketing or project management
Benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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