Advocate Aurora Health · 3 weeks ago
Supervisor Administrative Services - Clinics (Mundelein)
Lake Villa, IL - 695 Park Ave
Full-time
Onsite
Mid, Senior Level
$28.55/hr - $42.85/hr
3+ years expAdvocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, providing care under various names. The Supervisor Administrative Services role involves overseeing clinical support staff, managing administrative operations, and ensuring effective training and compliance within the healthcare setting.
Health Care
Responsibilities
Supervision of Clinical Support Staff
Hires, trains and directs support staff in business operations. Performs performance reviews. Provides guidance, evaluation and supervision; responsible for corrective actions when necessary
Develops schedules for support staff to ensure coverage 6 days a week
Evaluates support staff productivity and assures efficiency
Leads support staff meetings geared towards team building and problem solving. Provides leadership for support staff at annual events
Assigns and oversees special projects performed by support staff
Oversees daily aspects of office functioning: space allocation, supply chain, phone assignments, equipment functioning
Monitors day to day activities, level of service, and technical performance of support staff. Create scripts and procedures for support staff. Assesses performance, identifies improvement, provides feedback and develops plans for professional growth and performance improvements
Coordinates physician and therapist scheduling to optimize revenue
Establishes and monitors protocols for support staff on the completion of administrative office operations
Collaborates with BHS Leadership to establish policies and procedures, discuss and resolve issues, implements process improvements
Teaches annual formal classes on the use of EMR to the annual cohort of master-level externs (about 50 students)
Provides formal training on the use of EMR to BHS new associates and medical residents
Provides on-going consultation to staff and externs; assists in problem-solving; and offers additional communication and training as needed to ensure that trainees are using the system features properly
Creates and refreshes training materials on the use of EMR
Monitors billing batch errors to ensure appropriate disposition prior to month-end billing deadline
Assists with installation and upgrades to the practice management software
Leads testing for administrative sections of the system and is responsible for aggregating defects to be sent onto the applicable vendor; tracks problems through resolution. Participates in the development of user acceptance test plans
Supervises change efforts with support staff for new technologies that are integrated with the EMR: ICD-10 and DSM-5, e-Prescribe, AppXtender, insurance portals, etc
Updates billing related tables (procedure codes, fee-matrix, procedure groups, etc.) as necessary
Monitors payroll for all hourly and administrative employees
Checks and approves Advocate Works for 20+ employees
Manages holiday schedule in collaboration with management
Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools
Participates in hospital committees and meetings in order to discuss and resolve safety issues
Assumes responsibility for ensuring that issues with the Environment of Care are resolved by the appropriate department/vendor
Acts as the Department Safety Liaison; attends safety and security committee meetings. Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety
Monitors BHS space and electronic environment to ensure safety
Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses
Trains administrative staff on safety protocols
Maintains accurate and up-to-date HR files on staff and students
Primary liaison to HR Direct
Represents HR compliance at BHS audits and surveys
Assures clinicians' and psychiatrists license management
Supervises timely paneling of BHS staff with insurers
Oversees malpractice insurances for BHS clinical staff
Initiates and supervises PHI files archives. Ensures appropriate documentation is stored and archived as required by regulatory agencies
Supervises chart keeping
Serves as a liaison to medical records and releases of information
Qualification
Required
Associates Degree in business administration, healthcare administration or related field
2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience
3 - 5 years of supervisory experience
Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
Strong interpersonal and communication skills
Strong analytical, organizational and problem-solving skills
Strong customer service skills
Strong electronic billing skills
Demonstrates commitment to patient focused care
Demonstrates positive, effective leadership in problem solving in the context of a work environment characterized by external forces which produce constant internal change
Ability to work flexibly in a fast-paced environment with established time constraints and in difficult situations
May be exposed to patients who potentially could be violent
Must be able to respond to urgent need for consultation 24 hours/day, 7 days/week
Ability to travel to other Advocate sites and external facilities to attend meetings
Ability to work under time constraints and stressful situations
May be exposed to bodily fluids, hazardous materials and threatening diseases
This position leads a team in a very high volume, fast-paced multidisciplinary behavioral health clinic
The Supervisor must be an expert in the de-escalation of difficult patients and be able to train and model these strategies for physicians, therapists, trainees and support staff
Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
Recent News
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