Lennar · 1 hour ago
Virtual Customer Care Rep
Irving, TX (Job Posting Location)
Full-time
Onsite
Mid Level
3+ years expLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates. The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s) and promoting positive relationships with customers and trade partners.
ConstructionLifestyleReal Estate
Responsibilities
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
Regularly exercise sound judgment and discretion when working with homeowners and trade partners
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
Proactively remedy any trade partner scheduling, communication, or payment related issues
Ability to understand manufacturer recommendations for use and application of their products
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
Review and certify the completion of each home within their community
Manage, supervise and direct all aspects of customer relations for an assigned community
Conduct field meetings with trade partners, construction staff and sales staff as needed
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
Qualification
Required
High School Diploma or equivalent required, or equivalent work experience
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
Valid Driver's License with good driving record
Valid auto insurance coverage
Advanced knowledge of scheduling, budgeting and document management
Ability to read and interpret blue prints
Computer literacy and proficient in MS Office products (Word and Excel)
Excellent follow-up, communication (written and verbal) and time management skills
Preferred
Bachelor's degree in related field preferred
Benefits
Robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
Up to $30,000 in Adoption Assistance
Up to three weeks of vacation annually
Generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Significant Home Purchase Discounts
Everyone’s Included Day
Company
Lennar
Lennar Corporation, founded in 1954, is one of the nation's leading builders of quality homes for all generations.
10001+ employees
H1B Sponsorship
Lennar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (16)
2023 (8)
2022 (6)
2021 (2)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$747.2MKey Investors
Berkshire Hathaway
2025-05-12Post Ipo Debt· $700M
2023-08-14Post Ipo Equity· $17.2M
2014-01-02Post Ipo Debt· $30M
Leadership Team
B
Bruce E. Gross
CEO Lennar Financial Services
Stuart Miller
Co-Chief Executive Officer
Recent News
Business Wire
2026-01-09
Talk Business & Politics
2026-01-07
2026-01-06
Company data provided by crunchbase