DraftKings Inc. · 1 day ago
Customer Experience Senior Associate
United States
Full-time
Remote
Senior Level
$19.62/hr - $24.52/hrDraftKings Inc. is a technology company focused on enhancing customer experiences through AI and innovation. As a Customer Experience Senior Associate, you will be a key contact for players, resolving complex inquiries and collaborating with various teams to improve the player experience.
Fantasy SportsGamingOnline GamesSports
Responsibilities
Provide daily direction to ensure customer service inquiries are answered in a timely, efficient, and knowledgeable manner
Handle VIP requests and escalated cases, monitor social media platforms, and act as a point of contact when technical challenges arise
Monitor for critical site issues and engage internal teams appropriately
Use appropriate judgment in upward communication regarding department or employee concerns
Facilitate training for Customer Experience Associates on our products and daily processes as needed
Resolve all customer issues, questions, incidents, and complaints in a timely and professional manner and to the complete satisfaction of the player
Qualification
Required
Bachelor's degree in business management, sports management, or a related field is preferred
Ability to multi-task and handle high-leverage player interactions and scenarios
Flexibility to work different shifts to support commitment to our players
Strong collaboration and communication skills
Comfortable in a fast-paced environment
All applicants must be at least 21 years of age due to state(s) licensing requirements
Preferred
Familiarity with ServiceNow is preferred
Benefits
Bonus
Equity
Benefits as applicable
Company
DraftKings Inc.
It's simple, we believe life is more fun when you're in on the action.
Founded in 2012
1001-5000 employees
H1B Sponsorship
DraftKings Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (38)
2021 (27)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Michael JordanManhattan Venture Partners (MVP)Eldridge Industries
2025-03-04Post Ipo Debt· $600M
2024-06-06Post Ipo Equity· $324.04M
2020-09-02Post Ipo Equity
Leadership Team
Jason Robins
CEO and Co-Founder
Alan Ellingson
Chief Financial Officer
Recent News
2026-01-22
2026-01-18
Company data provided by crunchbase