Caruso · 10 hours ago
Seasonal Concierge Ambassador - The Grove
The Grove
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expCaruso is a company known for its exceptional hospitality, and they are seeking a Seasonal Concierge Ambassador to provide unparalleled service at The Grove. The role involves interacting with guests and residents, fulfilling service requests, and ensuring a seamless experience through effective communication and coordination with various departments.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents
Fulfill guest/resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs, as well as any additional legal requests to accomplish the “full service” commitment
Coordinate guest and/or resident’s needs with other department’s as required through lateral service, in order to ensure a seamless guest experience outcome
Communicate and document any guest compliment, complaints, or additional feedback and provide follow up to resolve outstanding issues
Ensure all requests from residents are recorded in the designated data entry systems
Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes to perform assigned tasks and communicate efficiently to appropriate departments
Greet all guest and/or residents with the Caruso Hospitality Standards and proper phone greeting. This involves reading and being aware of the Daily Discussion, closing and opening On Call Concierge notes, adhering to Company mandated Hospitality Steps of Service and any other applicable guidelines provided by the Company
Properly resolve resident or guest complaints through exercising “LEAP” from the Caruso Hospitality Standards
Other duties as assigned
Qualification
Required
Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs
Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times
Minimum of one year experience in a hospitality setting
Microsoft Office: Word and Excel
Excellent written and verbal communication skills; Professional and pleasant tone of service
Must be an organized; detail oriented, self-starter who is able to work independently and part of a group
Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, 'Happy Holidays', 'Merry Christmas', 'Happy New Year'
Self-starter, takes initiative, and anticipates needs of others
Tenacious with excellent follow up
Thrives in a fast-paced work environment
Ability to multi-task, problem solve & prioritize workload
Extremely strong organizational, project and time management skills
Ability to quickly analyze a situation, come up with solutions and implement them
An unflappable, confident demeanor
Solid judgment
Strong work ethic
Ability to understand and communicate effectively in English
Able to push a Bell Cart or Flat Bed up to 30 pounds
Standing, sitting and/or walking for up to 8 hours a day
Must be compliant with Caruso Grooming Standards
Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role
Company
Caruso
Caruso Affiliated continues to be the leader in the industry for sales, popularity, growth and the highest quality portfolio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Elana Siegel
Executive Vice President, Chief Human Resources Officer
Recent News
Pasadena Star News
2025-05-29
Cincinnati Business Courier
2023-10-26
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