Navia Benefit Solutions, Inc. · 1 day ago
Client services - Team Manager
Moraine, OH
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $100K/yr
3+ years expNavia Benefit Solutions is a people-first benefit administrator committed to enhancing participant and client experiences. The Client Services Team Manager oversees daily operations, ensuring client satisfaction while managing team performance and development.
ComplianceCustomer ServiceHuman Resources
Responsibilities
Managing Operations: Oversees a team of Client Service Managers to ensure efficiency and high-quality service, including hiring, training, and supervising team members to create high performing teams
Coaching and Development: Provides ongoing and consistent feedback to develop skills and improve performance, including Quality Assurance processes and regular coaching sessions to improve Client Satisfaction
Client Relationship Management: Handles client inquiries, complaints, and feedback to improve service standards, acting as a point of escalation for clients/brokers and internal Navia teams. Proactively maintains close relationships with clients and brokers, educating them on opportunities to further develop the partnership to address client challenges
Performance Management : Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action. Reports team performance and action plans to improve based on gaps identified in data analysis
Change Management : Communicates priorities and updates to the team through regular team and individual meetings, acting as a change champion for the department
Process Improvement: Reports technical issues, identifies opportunities for process improvements, and contributes ideas for enhancing efficiency and effectiveness. Documents enhancements to processes to ensure scalability
Collaboration : Collaborate with partners cross-functionally to ensure a seamless and cohesive experience for clients
Compliance: Ensures adherence to industry regulations and company policies, including audit plan setups, payroll deduction reporting, change in status, eligibility and renewals as needed
Other duties as assigned
Qualification
Required
3-5 years of experience in benefits administration or employee benefits industry experience
3-5 years of direct client management experience
3-5 Years of People Management experience
Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe
Excellent customer service skills, professionalism, and critical thinking skills
Excellent work attitude, adaptability, and multi-tasking abilities
Ability to travel as needed for client and employee meetings/benefit fairs
Benefits
Generous health benefits
Company sponsored wellness benefits
Complimentary Life Insurance and Long-Term Disability Insurance
Paid time off
6 Paid Holidays & 2 Paid Floating Holidays
Work from home and hybrid schedules available!
Company
Navia Benefit Solutions, Inc.
Navia is a national, Health and Wealth benefits provider serving 10,000+ clients across all 50 states.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TA Associates
2021-01-01Private Equity
Leadership Team
Hilarie Aitken
Founder, Chief Executive Officer, and Partner
S
Stefan Knipp
Chief Growth Officer
Recent News
2025-04-26
Company data provided by crunchbase