Forbright Bank · 20 hours ago
AVP, Servicing Product Lead, Digital Banking
United States
Full-time
Remote
Mid, Senior Level
$135K/yr - $160K/yr
6+ years expForbright Bank is a nationwide full-service bank focused on providing innovative personal banking services and financing solutions. The AVP, Servicing Product Lead, Digital Banking is responsible for leading all aspects of servicing across the digital banking ecosystem, ensuring exceptional customer experience and operational efficiency while collaborating cross-functionally to deliver scalable solutions.
BankingCommunitiesFinanceFinancial ServicesLending
Responsibilities
Define and execute the overarching vision for digital banking servicing, aligning platform strategy and improvements with business goals and customer needs
Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories and acceptance criteria
Work closely with the servicing tech lead and engineering teams to deliver robust features and enhancements; facilitate agile processes and ensure smooth sprint execution
Gather, interpret, and champion feedback from a broad group of stakeholders—operations, customer support, compliance, and end users—to inform product decisions and strategy
Oversee ongoing improvements to servicing capabilities, with Savana as the current platform, focusing on scalability, reliability, and user experience; remain open to future platform evolution
Maintain clear, up-to-date documentation for servicing requirements, release notes, and process flows; communicate progress and challenges transparently to all stakeholders
Partner with QA and technical teams to establish acceptance criteria, support user acceptance testing (UAT), and ensure high standards of delivery
Keep abreast of digital banking trends, competitor servicing platforms, and regulatory changes impacting servicing operations
Coordinate with platform vendors and SI partners to manage projects, resolve issues, and align on roadmap priorities; ensure vendor deliverables meet established timeframes and support the Bank’s servicing strategy
Perform other duties as assigned
Qualification
Required
Bachelor's Degree preferably in Computer Science, Business, Engineering, or a related field required
Minimum of 6 years of experience as a Product Owner, Business Analyst, or similar role, preferably within digital banking, fintech, or SaaS environments required
Strong technical acumen and ability to collaborate with technical leads and engineering teams
Experience working in Agile/Scrum environments
Understanding and experience with banking operations (call center, payment operations, fraud operations)
Hands-on experience with servicing platform administration, configuration, or implementation (Savana or equivalent)
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner
Company
Forbright Bank
Forbright is a nationwide full-service bank and commercial lender focused on helping build a brighter future for our clients and the communities we serve.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$409.57M2021-04-16Private Equity· $345M
2018-02-16Undisclosed· $7.5M
2016-12-20Debt Financing· $24M
Leadership Team
Donald Cole
Chief Executive Officer
John Protzman
CTO at Forbright Bank
Recent News
congressionalbank.com
2023-02-28
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