Sanofi · 7 hours ago
Consumer Experience (CX) Strategy Lead
Cambridge, MA
Full-time
Onsite
Senior Level
$134K/yr - $193K/yr
7+ years expSanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives. The Consumer Experience (CX) Strategy Lead will develop and implement end-to-end consumer experience strategies and digital solutions to enhance accessibility and integration of healthcare for users, collaborating with cross-functional teams to support product development and transformation initiatives.
Health CareLife SciencePharmaceuticalTherapeutics
Responsibilities
Deliver CX strategy for R&D transformation: define our experience strategy and measurement frameworks to support R&D's digital evolution
Lead cross-functional collaboration: Partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
Drive Strategic Implementation: Ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
Evangelize CX Excellence: Represent and advocate for consumer experience across the organization, influencing product and service strategy direction
Build Team Capabilities: Mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
Champion Digital Transformation: Lead cultural shifts in how CX functions within R&D and broader organizational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
Qualification
Required
Minimum 7-10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design
Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field
Affinity with science (biology, chemistry), scientific background
Experienced putting design thinking in practice, end to end
Able to question the initial space and the assumptions behind the brief
Know how to 'open up the solution space' and run ideation sessions
Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP
Experienced running collaboration and co-creation workshops
Experienced creating new products or services from scratch
Experienced creating solutions with AI/ML
Systems thinking
Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders
High EQ to manage different stakeholders within the organization and understand how to bring them along
Preferred
Master's degree in relevant field a plus
You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
Comfortable with change and ambiguity: you are naturally confident in a shifting world
You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
You have an intellectual curiosity that inspires others around you
Culturally curious, you are willing to work in an international environment
Benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Company
Sanofi
Sanofi is a global biopharma company focused on prescription drugs, vaccines, and treatments for chronic, rare, and infectious diseases.
10001+ employees
H1B Sponsorship
Sanofi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (68)
2023 (59)
2022 (78)
2021 (38)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$6.97BKey Investors
Blackstone Life SciencesEvotec
2025-10-28Post Ipo Debt· $3B
2025-06-17Post Ipo Debt· $1.74B
2025-03-05Post Ipo Debt· $1.59B
Leadership Team
Paul Hudson
Chief Executive Officer
Francois-Xavier Roger
Chief Financial Officer
Recent News
2026-01-25
BioWorld Financial Watch
2026-01-25
2026-01-24
Company data provided by crunchbase