DLA Piper · 4 hours ago
Manager Client Accounts - eBilling
Miami, FL
Full-time
Hybrid
Mid, Senior Level
$113K/yr - $179K/yr
7+ years expDLA Piper is a collaborative and supportive law firm seeking a Manager Client Accounts - eBilling. In this role, you will ensure the exceptional delivery of eBilling support while providing leadership in developing best practices aligned with the firm’s strategic goals.
AdviceLaw EnforcementLegalProfessional Services
No H1B
Responsibilities
Connects with stakeholders to understand business needs, develops and implements best practices for eBilling management function. Continually drives results through innovation and thought leadership
Leads a team of eBilling specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports
Ensure work assignments are completed in a timely manner and meet the expectations of internal and external clients
Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee
Provides training to ensure that billing processes and policies are applied consistently across the department
Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success
Interact with clients, attorneys and business professionals and act as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing teams with processing and collecting invoices in a timely manner
Escalates unresolved billing issues to senior management for timely resolution as needed
Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels
Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support
Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution
Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items
Track and resolve tickets assigned by the Accounting Service Desk on a daily basis
Other duties as assigned
Qualification
Required
Strong communication and interpersonal skills required to interact with business professionals and timekeepers
Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs
Must have strong attention to detail
Ability to troubleshoot and resolve complex problems required
Must have proven analytical skills
Has ability to work independently and is able to take direction well
Has the ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team
Must exercise sound judgment and decision-making skills
Experience in an eBilling function in a law or professional services firm
At least two years of experience in a management or supervisory position focused on eBilling is required
Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred)
Advanced experience with e-Billing applications such as BillBlast is required
Experience working directly with 3rd party eBilling platforms not supported by aggregating platforms (such as BillBlast or eBilling Hub) is essential
High School Diploma
7 years of experience in a billing function in a law or professional services firm
At least two years of experience in management or supervisory position required
Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred)
Advanced experience with e-Billing applications required
Preferred
Bachelor's Degree Finance, Accounting or similar field highly preferred
Benefits
Medical/dental/vision insurance
401(k)
Company
DLA Piper
DLA Piper is a global law firm with lawyers located in more than 40 countries to helps clients with their legal needs around the world.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Bratt
Chief Operating Officer and Executive Director, US Operations
Andrew Dyson
UK Managing Partner
Recent News
2026-01-23
Law.asia
2026-01-23
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