Moodle · 21 hours ago
Services Delivery Project Manager (US) - Moodle
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $85K/yr
4+ years expMoodle is a global leader in digital learning solutions, dedicated to empowering educators and learners. The Services Delivery Project Manager role is essential for managing client-facing operations, ensuring successful project execution, and enhancing internal efficiencies across service delivery teams.
E-LearningEducationOpen Source
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Formulate and manage end-to-end project plans, schedules, and budgets, ensuring projects are delivered on time, within budget, and to scope, and tracking expenditures
Oversee the planning, execution, and delivery of multiple complex projects simultaneously, ensuring project milestones are met
Serve as the primary point of contact for clients, managing their expectations, communicating project status, updates, and risks, and acting as an escalation point for concerns to ensure timely and effective resolution
Develop and maintain strong relationships with key clients and stakeholders, delighting customers, and driving client retention and account growth
Coordinate between clients and the project team, communicating effectively with internal and external stakeholders, and providing regular updates on progress and needs
Delegate responsibilities and oversee the work of the team and team leads, providing guidance and motivation to drive performance
Collaborate with Infrastructure, Engineering, Product, and Services teams globally and other departments to ensure alignment, client satisfaction, and on-time delivery of support and service
Design, implement, and continuously innovate best practices and methodologies to improve project outcomes, systems, and processes, enhancing efficiency and effectiveness in project delivery
Analyze data to identify opportunities for project delivery and management enhancement and operational efficiency
Provide strategic advice to the Global Head of Services Operations with an accurate view of client needs and the future of implementation, onboarding, and the PM team
Establish well-supported solutions with specific recommendations to enable the Board to make critical decisions
Ensure resources are allocated effectively across projects
Perform project monitoring, tracking, and reporting
Provide post-launch support
Qualification
Required
4+ years experience in a client facing role
2+ years work experience in education or ed-tech
Fluent written and spoken English
Demonstrated problem solving skills and ability to multi-task with frequent interruptions
Excellent interpersonal skills and ability to work in teams
Exceptional listening, written, and oral communication
Ability to work with minimal supervision
Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
Strong understanding of e-learning platforms, preferably with Moodle experience
Excellent communication skills with ability to engage effectively across cultural contexts
Experience in managing distributed project teams across multiple time zones
Strategic thinking and planning capabilities
Strong people management and leadership abilities
Customer-centric mindset with commitment to service excellence
Ability to work effectively in a global, multicultural environment
US citizenship with willingness and ability to obtain appropriate security clearances for US government projects
Preferred
Bachelor's degree or equivalent experience in a relevant field preferred
PMP certification or equivalent
Experience with open-source software communities
Knowledge of educational technology trends and challenges
Experience with Moodle LMS
Benefits
Working with a remote first company, taking on a genuinely flexible, distributed role
A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.'
Health insurance plans to fit your life, with up to 100% employer contribution, as well as vision, dental, and group life and AD&D. Plus a wide variety of voluntary insurances
Working with a global team on a worldwide platform to make a real difference
As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good
Company
Moodle
Moodle is a free and open-source software learning platform.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.42M2021-08-15Series Unknown· $1.43M
2017-09-27Series Unknown· $6M
Leadership Team
Martin Dougiamas
Head of Research
Recent News
EIN Presswire
2025-10-27
Company data provided by crunchbase