Horace Mann · 4 hours ago
Policy Owner Services Associate
Plano, Tx
Full-time
Hybrid
New Grad, Entry Level
$17.16/hr - $25.35/hrHorace Mann is seeking a detail-oriented and motivated Policy Owner Services (POS) Associate to join our team. In this role, you will support Horace Mann’s New Business and Policy Administration processes by performing data entry, policy changes, and maintenance for new and existing customers.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Process new business data entry for policy applications in accordance with company standards and procedures
Review incoming applications and requests for accuracy and identify missing requirements or information
Perform policy administration requests for all current and legacy insurance products
Complete policy corrections, including adjustments to policy dates, premiums, and payroll deductions
Obtain and update payroll slips to ensure accurate deduction processing
Maintain all work items within established service-level standards and turnaround times
Issue approved applications as directed by underwriting
Research and resolve errors or discrepancies in a timely and accurate manner
Communicate professionally with Horace Mann customers, agents, and internal partners via written correspondence and phone as needed
Collaborate with other team members to ensure seamless and accurate policy administration experience
Proactively identify process improvements to enhance workflow efficiency and service delivery
Maintain a monthly productivity scorecard of 80% or greater
Achieve a monthly audit error rate of 5% or less
Maintain no more than three special audit errors per month over the previous quarter
Demonstrate accuracy, accountability, and attention to detail in all assigned work
Qualification
Required
High School Diploma or GED required
Strong organizational and data entry skills with high attention to detail
Excellent written and verbal communication abilities
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred
1+ years of college coursework preferred
Previous experience in health or life insurance, policy administration, or related financial services preferred
Proficiency in Microsoft Office and familiarity with policy administration systems preferred
Benefits
Special rates and benefits for educators
Company
Horace Mann
Horace Mann provides auto insurance, life insurance, and financial services.
Founded in 1945
1001-5000 employees
H1B Sponsorship
Horace Mann has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$600M2025-09-23Post Ipo Debt· $300M
2023-09-12Post Ipo Debt· $300M
1991-11-15IPO
Leadership Team
Ryan E Greenier
Chief Financial Officer
Recent News
2025-11-19
Company data provided by crunchbase