Old Second National Bank · 14 hours ago
Powersport & Consumer Collections Specialist
Oakbrook Terrace, Illinois, United States
Full-time
Onsite
Entry Level
$19.46/hr - $23/hr
1+ years expOld Second National Bank has been serving the Chicago area for over 150 years, focusing on community and growth. The Powersport & Consumer Collections Specialist will support collection efforts for National Specialty Lending and Consumer collections, managing delinquent accounts and ensuring compliance with policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Contact and notify customers of delinquent accounts. Common methods are by phone, text, email, first class mail and in some cases, priority express mail delivery to collect payment on delinquent consumer loans
Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts)
Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies, etc.)
Research and analyze overdue accounts prior to initiating skip tracing efforts
Answer incoming calls. Answer customer questions, take payments and service current accounts
Perform office duties such as filing correspondence, answering emails and creating internal reports
Ensure operational integrity through compliance with all policies, procedures and regulations
Work with management, and legal counsel where necessary, on collector car and other consumer loans related to repossessions, disposition of assets primarily for accounts over 30 days past due. There could be other case-by-case scenarios such as working deceased accounts, bankruptcy or probate cases
Qualification
Required
High school diploma (or equivalent) and one year of related experience (customer service, collections, or related); or equivalent combination of education and experience
Must work a flexible schedule inclusive of weekends and overtime to meet business needs
Excellent oral/written communication, negotiation and active listening skills
Strong attention to detail and accuracy while maintaining work in a fast-paced environment
Knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques
Demonstrates adherence to privacy and confidentiality guidelines
Maintains calm and professional demeanor in stressful situations
Proficient in Microsoft Word, Excel and Outlook
General working knowledge of internet-based applications, or Jack Henry SilverLake
Preferred
More than two years of collections experience with a focus in auto or powersport collections
Bi-lingual English and Spanish preferred
Previous experience utilizing Jack Henry SilverLake preferred
Benefits
Eligible to participate in the Collections Incentive Plan.
Company
Old Second National Bank
Old Second National Bank is a national banking organization that provides commercial, treasury management and retail banking services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2021-04-20Debt Financing· $60M
1993-11-26IPO
Leadership Team
Jim Eccher
Chairman and CEO
Joe Gaffigan
President & Co-Founder O2 Sponsor Finance
Recent News
2025-12-16
MarketScreener
2025-12-09
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