Distribution International · 3 hours ago
Customer Service / Account Management
Spokane Valley, WA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $28/hrDistribution International is an industry leader in energy-efficient insulation and building material products, recognized as a 'Great Place to Work.' The Customer Service Representative role involves providing exemplary customer service, managing customer relationships, and supporting sales processes in a branch setting.
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Responsibilities
Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
Receive and process sales calls, quote requests, and product orders through delivery
Take ownership of customer relationships and upsell products
Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders
Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders
Maintain knowledge of physical inventory, availability, and pricing
Coordinate delivery to customers by arranging trucking routes to meet customer expectations
Manage negotiations of customer quotes and proposals
Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management
Occasionally attend client sites with sales representatives
Support customers with company return goods policy
Arrange direct and/or hot shot deliveries to correct customer problems
Process credit card transactions
Assist in physical inventory with other branch personnel
Help with some warehouse duties such as operation of forklift, picking, and packaging orders
Participate in special projects as requested by management
Any other duty, task, or responsibilities as assigned
Qualification
Required
Provide exemplary customer service for all internal and external customers
Utilize in-depth knowledge of products, programs, and team members within the organization
Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
Receive and process sales calls, quote requests, and product orders through delivery
Take ownership of customer relationships and upsell products
Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders
Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders
Maintain knowledge of physical inventory, availability, and pricing
Coordinate delivery to customers by arranging trucking routes to meet customer expectations
Manage negotiations of customer quotes and proposals
Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts
Report collection status to Accounts Receivable group and management
Occasionally attend client sites with sales representatives
Support customers with company return goods policy
Arrange direct and/or hot shot deliveries to correct customer problems
Process credit card transactions
Assist in physical inventory with other branch personnel
Help with some warehouse duties such as operation of forklift, picking, and packaging orders
Participate in special projects as requested by management
Perform any other duty, task, or responsibilities as assigned
Preferred
Working background in industrial insulation, building materials, and/or the plumbing/HVAC industry
Company
Distribution International
Distribution International is a distributor of thermal and acoustical insulation and related supplies.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-08Acquired
2013-08-02Debt Financing
2010-01-01Private Equity
Leadership Team
Tracey Gregory
CFO, Metal Building Division
Recent News
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