Old Second National Bank · 2 hours ago
Fraud Monitoring Investigations Manager
Downers Grove, IL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $110K/yr
3+ years expOld Second National Bank has been serving the Chicago area for over 150 years and is committed to community and growth. The Fraud Monitoring & Investigations Manager will oversee the Paper Fraud team, ensuring the effective execution of fraud monitoring and investigations while supporting the Bank’s enterprise-wide Fraud Program.
BankingFinanceFinancial Services
Responsibilities
As a working manager, assist team of Fraud Specialist in monitoring for fraudulent activities, reviewing and researching customer account activity, clearing alerts and performing other daily tasks to efficiently manage volume
Responsible for leading and developing the check fraud team by training and onboarding new employees, providing ongoing coaching and support, and conducting performance reviews to foster skill growth and long-term career development
Manage daily workflow to ensure timely completion daily system alerts, case management, and reporting requirements
Lead and support reviews involving check fraud across channels including: over-the-counter transactions, in-clearing checks (altered, counterfeit, forged signature/endorsement, HELOC checks, unauthorized checks), and ATM deposits
Serve as the escalation point for complex or sensitive customer issues, including direct customer contact when needed, ensuring clear communication, proper resolution, and alignment with regulatory, UCC and internal standards
Ensure accurate, complete, and timely documentation of all fraud cases in accordance with internal standards, while overseeing case quality, accuracy, and escalation requirements, including potential SAR referrals
Manage without entry and related check claims, providing necessary documentation and responses to recover funds for the Bank and customers
Collaborate with Training & Development and other departments to enhance employee fraud awareness and support enterprise fraud education
Responsible for the creation and on-going updates of comprehensive written procedures covering all team responsibilities
Support the Financial Crimes Manager with program tasks, including quarterly Board reporting, while ensuring the timely and accurate completion of monthly Fraud Logs and related reporting
Maintain strong working knowledge of banking regulations—including UCC provisions governing check presentment, return timeframes, and warranty claims—as well as BSA/AML requirements as they relate to fraud
Manage the testing, validation, and implementation of fraud‑detection rules within the Bank’s fraud monitoring platform, ensuring rule performance, accuracy, and alignment with both operational needs and regulatory expectations
Partner with business lines and customer facing teams to resolve fraud concerns and provide guidance on fraud prevention and detection, including potential elder abuse cases
Act as liaison with law enforcement and legal counsel and refer appropriate activity to law enforcement for criminal or civil prosecution
Assist the Financial Crimes Manager in conducting internal fraud investigations as needed
Other duties as assigned
Qualification
Required
Bachelors' degree and three or more years of financial crime operations, bank fraud investigations or closely related experience; or equivalent combination of education and experience
Prior people leadership experience required
CFE certification or the ability to obtain it within an established timeframe as determined by management
Experience with direct check/paper fraud and check claim recovery
Comprehensive working knowledge of the Bank, its policies and procedures, UCC (check presentment/returns/warranties), SAR requirements, and fraud case/alert management systems
Leadership experience including coaching, assigning and directing work, and conducting performance feedback with team
Proficient in using core banking software, fraud monitoring software such as Abrigo/BAM+, Yellowhammer, and Microsoft Office 2010 software
Strong analytical, written, and verbal communication skills
High degree of accuracy and attention to detail
Experience working in a fast-paced environment; prioritizing work and multi-tasking
Preferred
Monitoring software implementation and tuning experience, a strong plus
Experience preparing Board‑level metrics and responding to regulatory exams/audits
Company
Old Second National Bank
Old Second National Bank is a national banking organization that provides commercial, treasury management and retail banking services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2021-04-20Debt Financing· $60M
1993-11-26IPO
Leadership Team
Jim Eccher
Chairman and CEO
Joe Gaffigan
President & Co-Founder O2 Sponsor Finance
Recent News
2025-12-16
MarketScreener
2025-12-09
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