Okta · 11 hours ago
Senior Product Analyst - Infrastructure & Operations
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $172K/yr
5+ years expOkta is The World’s Identity Company, providing secure access and authentication solutions. The Senior Product Analyst will engage with internal users to gather requirements, optimize solutions, manage processes, and pioneer internal AI solutions to enhance employee experience and operational efficiency.
CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development
Responsibilities
User Engagement & Requirements Gathering: You will act as a primary point of contact for our internal users and business stakeholders. Conduct interviews, workshops, and surveys to deeply understand their pain points and translate their needs into clear, actionable requirements for our engineering teams
Solution & Experience Optimization: Proactively engage with users of our internal platforms (like Google Workspace, Slack, and Atlassian) to identify opportunities for improvement. You will analyze workflows and champion changes that enhance productivity and the overall employee experience
Process Management & Compliance: Assist with the tracking and execution of critical operational processes, such as periodic User Access Reviews (UARs) and onboarding to IGA, ensuring we balance optimization with meeting our compliance and security obligations
Documentation & Knowledge Sharing: Create and maintain high-quality documentation, including process flows in Lucidchart, requirements documents, and user guides in Confluence, ensuring our solutions are well-understood and easy to use
Pioneering Internal AI Solutions: Partner with teams across Okta to identify high-impact business challenges in our federal environments that can be solved with custom AI solutions. You will assist with the discovery and requirements gathering process, defining the "what" and "why" for new AI-powered internal tools
Qualification
Required
5+ years of experience as a Product Analyst/Manager or similar role, preferably within an IT or internal technology organization
2+ years of experience working in a regulated environment (e.g., FedRAMP, SOX)
2+ years of experience translating raw data into actionable insights for senior leadership using reports, dashboards, and presentations
Strong technical background and deeply knowledgeable in computing, networking, and IT infrastructure
Familiarity with AWS and enterprise SaaS platforms such as Atlassian (Jira, Confluence), Google Workspace, and Slack
Experience with process improvement methodologies or IT service management (ITSM) frameworks
Exceptional communication and interpersonal skills, with a proven ability to engage with both technical and non-technical stakeholders
A strong analytical and problem-solving mindset, with the ability to distinguish a user's stated 'want' from their underlying 'need.'
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
2026-01-18
BiometricUpdate.com
2026-01-16
Company data provided by crunchbase