LMI · 3 hours ago
Strategic Communications Manager
United States
Full-time
Remote
Mid, Senior Level
$0/yr - $140K/yr
8+ years expLMI is a digital solutions provider focused on accelerating government impact with innovation and speed. They are seeking a Strategic Communications Manager to develop and execute a communications strategy that enhances the visibility and reputation of USPS and its Package Fraud Prevention Program.
AnalyticsConsultingInformation TechnologyLogisticsManagement ConsultingProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Develop, implement and refine strategic communications plan that aligns with the company’s goals and objectives
Guide response to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence
Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences
Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies
Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies
Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics
Conduct presentations for internal and external stakeholders as needed
Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns
Maintain an organized log of all communications, ensuring compliance with USPS standards
Qualification
Required
Bachelor's degree in communications, Public Relations, or related field
8+ years of experience in a customer-facing communication role, ideally within a government or large organization
Proven track record in developing and executing successful communication strategies
Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively
Experience in dealing with sensitive information, particularly related to fraud or security issues
Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Ability to quickly synthesize complex information into clear and concise messaging
Strong project management and organizational skills with keen attention to detail
Ability to receive a USPS Public Trust Clearance
Preferred
Experience in federal government or federal government consulting
Experience in working with communication tracking systems and databases
Excellent time management skills
Experience with customer relationship tracking and manage communication history efficiently
Knowledge on data privacy and how to ensure proper handling of sensitive customer information
Experience in drafting communication materials, such as email templates or FAQs for a large customer base
Company
LMI
LMI is a consulting firm dedicated to improving the management of government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
2022-07-12Private Equity
2020-12-21Acquired
Leadership Team
Joshua Wilson
Chief Executive Officer
Recent News
Washington Technology
2025-10-03
2025-10-02
Washington Technology
2025-08-09
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