Unit · 1 day ago
Part-Time Support Specialist
New York Office
Part-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrUnit is a market leader in embedded finance, offering ready-to-launch financial services to millions of end-users. They are seeking a Part-Time Support Specialist to deliver excellent service to customers while improving internal processes and product offerings.
BankingFinanceFinancial ServicesFinTech
Responsibilities
Triaging, responding to, and managing customer support inquiries across multiple channels
Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution
Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials
Qualification
Required
Strong attention to detail, with the ability to understand the broader customer and product context
Excellent written communication skills and a customer-first mindset
Comfortable learning new tools, systems, and concepts in a fast-moving environment
Team-oriented attitude with a willingness to collaborate across functions
Interest in fintech, customer support, and building the future of financial infrastructure
Company
Unit
Unit helps leading tech companies launch embedded finance in three weeks
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$169.6MKey Investors
Insight PartnersAccelAleph
2022-05-17Series C· $100M
2021-06-17Series B· $51M
2020-12-08Series A· $15M
Leadership Team
Itai Damti
Co-Founder and CEO
Recent News
Business Wire
2025-08-13
2025-04-04
Company data provided by crunchbase