Highway · 4 hours ago
Technical Support Specialist
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHighway is the fastest-growing freight tech provider in North America, focused on solving critical issues for freight brokers. The Technical Support Specialist will manage user lifecycle processes, provide technical troubleshooting, and ensure the smooth operation of hardware and software systems.
Information TechnologyOnline PortalsSoftware
Responsibilities
User Lifecycle Management: Lead the end-to-end onboarding and offboarding process, ensuring new hires have equipment and access on Day 1
System Administration: Act as the primary administrator for Google Workspace (Gmail, Drive, Groups, Security) and manage user permissions across various SaaS platforms
Hardware & Inventory: Maintain a meticulous inventory of laptops, monitors, and peripherals. Handle procurement and hardware lifecycle refreshes
Technical Troubleshooting: Provide Tier 1 & 2 support for macOS environments, resolving software glitches, hardware failures, and connectivity issues
Network Maintenance: Monitor and troubleshoot office Wi-Fi and basic networking infrastructure to ensure zero downtime for the team
Documentation: Create and maintain 'How-To' guides for employees and internal SOPs for the IT department
Special Projects: Assist the CIO with infrastructure upgrades, security audits, and the implementation of new internal tools
Qualification
Required
2+ years in a technical support or helpdesk role, ideally within a fast-paced startup or tech environment
Strong command of macOS troubleshooting and Google Workspace administration
A 'no task too small' attitude with a focus on providing a seamless experience for your colleagues
A high degree of self-motivation and the ability to manage multiple tickets simultaneously without losing track of details
This is an in-person role (5 days/week) at our headquarters to ensure immediate support for our hardware and networking needs
Company
Highway
Highway offers software to verify freight carriers, reduce fraud, and optimize digital bookings in logistics.
51-200 employees
H1B Sponsorship
Highway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
FTV Capital
2025-08-20Private Equity
Leadership Team
Jordan Graft
Founder & CEO
Recent News
2025-12-16
Company data provided by crunchbase