Nooks · 3 hours ago
Operations-Customer Implementation Manager
Colorado Springs, CO
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $120K/yr
8+ years expNooks is a pioneering company in Classified Infrastructure-as-a-Service (CIaaS) aimed at enhancing national security. The Operations - Customer Implementation Manager will oversee the customer lifecycle, ensuring seamless onboarding and operational readiness while managing complex logistics and client communications.
AerospaceInformation TechnologySubscription Service
No H1B
U.S. Citizen Only
Responsibilities
Act as the primary point of contact for customer accounts, ensuring clarity, coordination, and proactive communication throughout the customer journey
Maintain absolute visibility into the status of every contract and milestone, assisting in the monitoring and completion of security and process requirements prior to client onboarding
Support on-site engagements and facility tours, representing Nooks’ mission and offerings with professionalism and fluency
Maintain accurate, up-to-date records in Hubspot, ensuring clean data and full visibility into account status and customer communication
Identify and resolve customer issues with a solutions-first mindset; escalate strategically and follow up thoroughly
Translate complex client requirements into actionable internal workflows, orchestrating collaboration across security, operations, and IT teams to meet the needs of the mission
Contribute to sales efforts by clearly communicating service value, understanding customer needs, and supporting proposal development and renewals
Act as a backstop to leadership by tracking deliverables, surfacing risks, and ensuring operational follow-through on customer commitments
Serve as the central communication point for both external client needs and internal departmental requirements, acting as the definitive escalation point for all operational issues
Qualification
Required
8+ years of experience with a combination of full-cycle customer success, account management, and/or sales support roles, ideally within the national security space
Excellent interpersonal skills with the ability to build trust with both technical and non-technical stakeholders
Highly organized with a proactive mindset and the ability to manage multiple customer relationships in a fast-paced, evolving environment
Able to navigate ambiguity with a bias towards action/taking a proactive approach
Experience supporting government or defense-related customers and comfort working in classified, security-forward settings
Preferred
Established professional network within DoW and Intelligence Communities
Experience in business development/sales
Active Top-Secret clearance
Company
Nooks
Nooks provides Classified-Spaces-as-a-Service (CSaaS) to both commercial and government customers.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$40.15MKey Investors
Zigg Capital
2025-06-09Series A· $25M
2025-02-14Series Unknown· $9.99M
2023-02-27Seed· $4M
Leadership Team
Sean Blackman
Co-Founder and CEO
Hunter Price
Co-Founder & Senior Advisor
Recent News
2025-06-09
SEC
2024-04-10
Company data provided by crunchbase