Richmond American Homes · 13 hours ago
Field Service Technician
Houston, TX
Full-time
Hybrid
Entry, Mid Level
1+ years expRichmond American Homes is a proud builder of several home brands and is seeking a Field Service Technician. This role provides on-site and remote technical support to employees across various locations, ensuring reliable access to devices and systems essential for homebuilding operations.
Manufacturing
Responsibilities
Troubleshoot and resolve hardware, software, mobile device, and connectivity issues across field and office environments
Install, configure, and maintain desktops, laptops, printers, tablets, and jobsite technology equipment
Provide on-site support at construction sites, sales centers, and field locations to ensure operational readiness of technology resources
Escalate issues appropriately while maintaining ownership and communication until resolution
Assist with technology rollouts, equipment upgrades, and system deployment activities
Maintain accurate documentation of service requests, asset details, and field support activities
Guide and support other technicians by sharing knowledge and best practices
Communicate effectively with users to understand issues, provide updates, and ensure positive support experiences
Follow established procedures while using sound judgment to interpret policies when addressing non-routine problems
Qualification
Required
High school diploma or equivalent; additional technical coursework beneficial
Minimum 1–3 years of experience in technical support, desktop support, or field technology roles
Strong troubleshooting skills for hardware, software, and field connectivity issues
Ability to communicate technical information clearly to non-technical users
Customer service mindset with strong interpersonal and relationship-building skills
Ability to work independently in fast-paced field environments
Basic understanding of networking concepts and mobile connectivity
Strong organizational and time-management skills
Ability to follow procedures while using judgment when resolving routine issues
Familiarity with technology needs specific to construction, sales, or field operations
Ability to document work clearly and accurately
Initiative and willingness to mentor entry-level technicians
Ability to lift, carry, and move equipment up to 40 pounds
Frequent walking, standing, and navigating construction sites
Ability to kneel, bend, or reach when installing equipment
Visual acuity required for working with devices and small components
Ability to safely access and navigate active construction environments
Preferred
3–5 years of experience supporting multi-site or field-based technology environments
Experience with hardware, mobile devices, and connectivity tools common in construction and field operations
Benefits
Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Financial Future: Access a 401(k) retirement savings plan.
Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
Exclusive Perks & Discounts
Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
Pet Insurance: Enjoy discounted group pet insurance rates.
Company
Richmond American Homes
Overview What sets us apart from other national homebuilders? Many will tell you it’s our quality homes and commitment to customer excellence.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Viger
Chief Operating Officer
Krista Montgomery
Sr. VP & Chief HR Officer
Recent News
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2025-11-13
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2025-09-25
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