D.M. Bowman, Inc. · 2 days ago
Customer Service Representative/Logistics
Hagerstown, MD
Full-time
Onsite
Entry Level
$16/hr - $18/hr
1+ years expD.M. Bowman, Inc. is seeking a Customer Service Representative to handle a variety of front-facing duties. This role involves interacting with customers via phone, in person, and email while maintaining professionalism and supporting the company's operations.
LogisticsTransportationWarehousing
Responsibilities
Answers incoming customer calls regarding inventory questions, orders for outbound shipment, order status, invoicing and billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database in a timely and accurate manner
Work with the management team to stay updated on new customers, customer activity, product and industry knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat, long-term customers
Remains flexible with work scheduled hours and overtime as scheduled
Develops and maintains logistics forms and standard operating procedures
Processes daily data entry for inbound receipts and outbound shipments
Initiate daily stow audits and reconcile results, making Logistics Manager aware of any discrepancies
Coordinates with Logistics Manager and warehouse staff to ensure timely and accurate preparation of shipping and receiving documents along with any other questions or concerns about customers’ orders or inventory
Utilize other systems as provided by Bowman or a customer
Manage office supplies
Other duties as assigned
Qualification
Required
High school diploma or GED
Strong communication skills
Self-starter mentality
Strong computer skills; including Microsoft Excel and Microsoft Word
Team oriented
Must be at least 18 years or older
Preferred
1+ years of customer service experience within the logistics field
Benefits
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
D.M. Bowman, Inc.
D.M.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Maryland Daily Record
2026-01-03
Maryland Department of the Environment
2025-12-27
2024-04-09
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