DMI · 4 hours ago
Deskside Support Technician
Virginia, United States
Full-time
Onsite
Senior Level
5+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are looking for a Client Services Support Technician 2 to support a federal customer in the DC Metro area, responsible for leading onsite support activities and providing technical assistance to end users.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Act as a lead technician in the performance of onsite Support activities
Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software
Lead teams in the performance of onsite Updates, Configuration changes, or Software installations
Lead teams in the performance of bulk MACDs
Lead technical Support and setup during special events such as conferences
Provide lead technical assistance to End Users
Liaise with and Support Customer VIPs
Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues
Qualification
Required
BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience
Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting
Experience with various desktop systems, operating systems, and diverse technical environments
Excellent customer service orientation and verbal communication skills
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync
Ability to install Software for and troubleshoot a wide range of Applications
Successful completion of a Public Trust background investigation and/or a Public Trust clearance
Must be a U.S. Citizen
Preferred
Experience in a financial services environment preferred
Analytical thinking and problem-solving ability
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase