DYOPATH · 17 hours ago
Service Desk Level II Analyst
United States
Full-time
Remote
Entry, Mid Level
$24/hr - $24/hr
2+ years expDYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise and a commitment to delivering exceptional support. In this role, you will provide second-level support for technical issues, mentor Level 1 analysts, and ensure timely resolution of all technical issues.
Cloud ComputingConsultingEducationInformation TechnologyOutsourcing
Responsibilities
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Ensure timely and accurate resolution of all technical issues
Conduct follow‑up with customers or employees to support satisfaction and continuity
Continue building your technical skill set through training, certification, and self‑directed learning
Participate in special projects that enhance service delivery and IT operations
Qualification
Required
Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Ensure timely and accurate resolution of all technical issues
Conduct follow‑up with customers or employees to support satisfaction and continuity
Continue building your technical skill set through training, certification, and self‑directed learning
Participate in special projects that enhance service delivery and IT operations
2–4 years of experience in technical support, with at least 1 year in a service desk environment
Strong customer service and communication skills, able to explain technical concepts clearly
Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
Ability to work independently and collaboratively to deliver exceptional service
Excellent problem‑solving and analytical skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Experience with remote support tools and technologies
Preferred
Associate or bachelor's degree in Computer Science or related field preferred
Relevant certifications (or pursuing): HDI Support Center Analyst (HDI‑SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals, Microsoft 365 Certified: Endpoint Administrator Associate
Familiarity with ITIL or similar service management frameworks is a plus
Benefits
Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits availableFull overview: dyopath.com/careers
Company
DYOPATH
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.
501-1000 employees
H1B Sponsorship
DYOPATH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Chuck Orrico
SVP Sales and Marketing, Co-Founder, DYOPATH
Recent News
2025-11-08
2025-10-15
2025-06-12
Company data provided by crunchbase