Justworks · 21 hours ago
Community Marketing Manager
New York, New York
Full-time
Hybrid
Senior Level
$138K/yr - $151K/yr
5+ years expJustworks is a company that focuses on helping businesses with HR issues while providing a supportive and entrepreneurial environment. The Community Marketing Manager will build community-driven experiences, facilitate engagement among small businesses, and execute marketing strategies that amplify their voices.
Bookkeeping and PayrollComplianceEmployee BenefitsHealth InsurancePayments
Responsibilities
Welcome and onboard new community members and encourage ongoing participation
Build strong relationships, facilitate discussions, and surface stories to be amplified and leveraged across marketing functions
Capture insights from the community and transform them into actionable inputs for product, marketing, and customer programs
Help own and manage the Customer Advisory Board
Partner in close collaboration with the central Events team to plan and execute virtual, in-person, and hybrid community events
Manage logistics, promotion, and follow-up to ensure engaging experiences
Act as a host or moderator to create inclusive and welcoming events and environments for members
Coordinate event and meeting executions end-to-end, including planning, facilitation, follow-up, and scheduling content capture
Design and execute flagship community programs that foster recognition, advocacy, and belonging
Build and manage a pipeline of customer stories, testimonials, and case studies in collaboration with Content, Customer Success Organization, PR/Social, and Design teams
Support recruitment and activation of members across subcommunities and advisory boards
Educate internal teams on community marketing’s vision, mission, roadmap, and goals
Manage activity in online forums and digital community platforms, ensuring members feel supported
Share news, updates, and launches in partnership with internal teams
Track program health (engagement, growth, advocacy outputs) and prepare insights for stakeholders
Recommend tools, processes, and scalable approaches that strengthen community marketing impact
Qualification
Required
Passionate about creating positive experiences for customers and community members
5-7+ years of experience in marketing, community marketing, or related roles
Proven ability to build and scale community or customer-facing programs in B2B or SaaS environments
Strong event planning, vendor sourcing, and/or production experience, both in-person and virtual
Strong experience working cross-functionally with Product Marketing, Lifecycle Marketing, Content, and Comms
Strong project management and problem solving skills, with the ability to lead multiple workstreams
Thrives in fast-moving environments with evolving priorities, and building programs from the ground up
Excellent written and verbal communication skills, with an eye for story and voice
Willingness to travel occasionally for events
Preferred
Experience with advisory boards, advocacy programs, or customer councils is a plus, but not required
Familiarity with community platforms and tools (such as Gradual, Bettermode, Discourse, or Salesforce) is a plus but not required
Benefits
Wellness program offerings
Company retreats
Company
Justworks
Justworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR.
1001-5000 employees
H1B Sponsorship
Justworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (19)
2023 (15)
2022 (19)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$159.84MKey Investors
FirstMarkRedpointBain Capital Ventures
2023-11-01Series Unknown· $16.84M
2020-01-28Series E· $50M
2018-03-06Series D· $40M
Leadership Team
Michael Seckler
Chief Executive Officer
David Feinberg
Senior Vice President Risk & Insurance Programs
Recent News
Index Ventures
2025-12-29
2025-11-23
2025-10-30
Company data provided by crunchbase