Eurofins US Food, Feed, & Supplement Testing · 10 hours ago
Client Service Representative
New Berlin, WI
Full-time
Onsite
Entry Level
1+ years expEurofins Scientific is an international life sciences company that provides a unique range of analytical testing services. The Client Service Representative will manage communication between the laboratory and clients, ensuring expectations are met and assisting clients in various administrative tasks to maintain good relations.
Biotechnology
Responsibilities
Responsible for all routine communications between the customer and the laboratory
General clerical duties such as answering phones, processing mail, greeting clients, etc
Routing couriers for sample pickups
Receiving samples from clients via parcel services, couriers and in-person drop off
Confirming and documenting sample conditions on receipt
Provision of sampling supplies as needed to the customer
Responsible for intercompany communication and sample coordination
Clarification of client’s requests for services
Entering new client information into appropriate systems
Registration of incoming samples
Validating sample registration information
Routing of samples and paperwork to appropriate storage locations and analysts within the laboratory and notification to the analysts if those samples requiring special handling
Creation and Maintenance of Reference Quotations
Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed
Assist in management of invoices for client billing
Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients
Coordinate all out going shipping for ESFA. (samples, returning coolers, Etc.)
Creating return shipping labels for clients shipping samples back regularly
Scanning/attaching documents to samples or projects in LIMS systems
Responsible for reaching out to customers to collect payment for overdue bills
Responsible for submitting results to WDNR for EDD testing
Conducts all activities in a safe and efficient manner
Maintain regular attendance and punctuality
Performs other duties as assigned
Qualification
Required
Associates degree in Chemistry or related field preferred
At least 1 year in client services
Microsoft Office (Outlook, Excel, etc)
Knowledge of ISO 17025, DEA, EPA, FDA and related guidance
Benefits
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Company
Eurofins US Food, Feed, & Supplement Testing
Eurofins US Food Testing Division consists of a network of commercial testing laboratories strategically located throughout the United States.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase