NLB Services · 14 hours ago
User Experience Architect
United States
Contract
Remote
Senior Level, Lead/Staff
$90/hr - $107/hr
10+ years expNLB Services is seeking a Senior Staff UX Designer within the Digital Technology Experience Design (DTXD) organization. This role involves shaping the end-to-end experience for the Go-To-Market ecosystem, influencing multi-product strategy, and driving complex initiatives while mentoring designers.
AnalyticsConsultingRecruiting
Hiring Manager
Rishav Jain
Responsibilities
Define, influence, and evolve the long‑term UX vision across GTM and related Legal workflows, aligning design strategy with business priorities and user needs
Deliver innovative, end‑to‑end design solutions for complex user journeys spanning multiple products, systems, and organizational boundaries
Create holistic frameworks, principles, and guidelines that help standardize the user experience across the GTM ecosystem and scale quality across teams
Take a systems-level view of the GTM experience, designing not only user interfaces but also the workflows, processes, and operational realities behind them
Develop scalable design languages, service blueprints, and multi-product frameworks that deliver cohesive experiences across enterprise tools
Evaluate and adapt the approach amid high ambiguity, navigating trade-offs, technical constraints, and parallel workstreams
Partner closely with business stakeholders, product, engineering, UX research, business analysts, and change management leaders to shape requirements and drive alignment across GTM initiatives
Lead complex, cross‑functional projects with significant visibility and impact, influencing decisions at multiple levels
Communicate design strategy, rationale, and decisions clearly and persuasively to senior stakeholders, ensuring adoption of a user‑centered mindset across teams
Produce polished, detailed design deliverables—including user flows, service blueprints, wireframes, high‑fidelity mockups, and documentation for engineering handoff
Apply strong systems thinking, accessibility, and workflow‑level coherence to ensure consistently high‑quality design outcomes across multiple products
Ensure design decisions balance user value, business goals, technical constraints, and enterprise scalability
Champion best practices, advocate for design’s role in the product lifecycle, and cultivate a high‑performing design culture in collaboration with DTXD leadership
Represent GTM design expertise across the organization
Qualification
Required
Deep mastery of UX design, systems thinking, and service design across enterprise‑scale workflows
Strong ability to simplify complexity and make ambiguous problems actionable and clear
Exceptional communication and storytelling skills; able to influence senior leaders and cross‑functional partners
Skilled in Figma and experienced with enterprise design systems and off‑the‑shelf product constraints
Comfortable driving multiple initiatives simultaneously while maintaining quality and momentum
10+ years of UX/product design experience, with a significant portion focused on enterprise workflows or complex system design
Proven track record of leading cross‑functional initiatives and shaping multi‑product user experience strategies
Bachelor's degree in Interaction Design, HCI, Visual Design, or an equivalent field (or equivalent practical experience)
Preferred
Deep knowledge of sales processes, seller workflows, revenue operations, and/or legal contracting workflows
Experience designing for enterprise CRM and GTM‑critical systems such as Salesforce, Dynamics, CPQ platforms, or lead‑to‑cash tools
Understanding of how GTM functions intersect: marketing, sales development, account executives, renewals, deal desks, and Legal stakeholders
Benefits
Medical Insurance
Dental Insurance
Vision Insurance and other options to choose from
Company
NLB Services
NLB Services is a fast growing consulting, analytics and digital transformation company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Sachin Alug
Founder and Chief Executive Officer
Abhilash Raghavan
Chief Business Officer
Recent News
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