Imagine · 1 hour ago
Senior Manager, Sales Operations
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $125K/yr
8+ years expImagine is a leading visual communications company that focuses on delivering high-quality marketing solutions. The Senior Manager, Sales Operations will lead account management teams, ensuring successful project completion and effective customer interactions while collaborating with various departments.
AdvertisingBusiness IntelligenceMarketingProfessional Services
Responsibilities
Leads account management teams to complete assigned customer projects on time, to specifications, and with accuracy and efficiency
Provide resource support and demand planning in alignment with sales forecast and AOP for current and future client work
Collaborate with peers and departments to build workflows and standard operating procedures to manage programs effectively and efficiently
Work with peers and departments to meet customer expectations, while seeking to improve quality and performance
Establish best practice strategies to drive consistencies/efficiency across teams when applicable
Ensure customer complaints, internal nonconformities, staffing problems, and other issues that may interfere with efficient account management operations are resolved in a timely manner with a focus on root cause and preventative measures
Ensure Account Management teams are entering all necessary billing information within timely manner of project completion
Schedules and leads regular departmental meetings to discuss projects and priorities for team members
Recruits, interviews, hires, and trains new staff in the department
Ensure ISO conformance amongst teams and department
Partner regularly with Sales Executives and Senior Leadership to ensure necessary customer support and service requirements are met
Participate in strategic planning and execution for sales initiatives for customer account plans
Aid team in any efforts needed to implement customer work as a player/coach
Work effectively with others to provide constructive, supportive feedback to employees
Supervises a series of teams of Account Managers
Review and update Account Management procedures as needed
Leads, coaches, and mentors team members as needed
Provides technical guidance to employees, colleagues, and/or customers
Qualification
Required
Bachelor's degree, or associate's degree plus four years related experience, or equivalent combination of education and experience
8+ years' account management experience
5+ years of experience using an ERP system
Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
Strong verbal, listening and written skills
Demonstrated ability to manage complex customer environments and projects
Knowledge of conventional press (applications, imposition, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating)
Understanding of fulfillment technology and distribution methods (FedEx, UPS, USPS)
Preferred
Bachelor's degree
4+ years of leadership experience
10+ years of high value (2M+) account management experience
2+ years of graphics processes and ability to analyze, problem solve, make decisions, schedule, source
Benefits
Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Caregiver leave
Adoption assistance
Employer/partner discounts
Company
Imagine
IMAGINE delivers innovative and insight-driven visual communications to brands across the retail, entertainment, QSR, and CPG industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Cavanaugh
Chief Executive Officer
Don McKenzie
Acting CEO and Executive Chairman
Recent News
2025-12-18
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