Tekshapers · 3 hours ago
Technical Writer
San Jose, CA
Contract
Onsite
Senior Level
5+ years expTekshapers is seeking a detail-oriented and versatile Technical Writer with experience in documenting enterprise business and IT processes across multiple domains. The ideal candidate will translate complex functional and technical information into clear, concise, and engaging documentation that enables users, analysts, and stakeholders to efficiently operate within a Knowledge Management System.
Software
Responsibilities
Develop and maintain end-to-end documentation—process guides, SOPs, user manuals, training material, and release notes—for systems and workflows spanning Finance (ERP), HR, Procurement, and Compliance
Collaborate with subject-matter experts (SMEs) to capture process flows, functional configurations, and technical specifications
Write and edit standard operating procedures (SOPs), work instructions, and FAQs aligned with organizational style guides
Ensure all documents are accurate, version-controlled, and compliant with audit and regulatory requirements
Manage, curate, and publish documentation within KMS Lighthouse or other enterprise KMS tools (e.g., Confluence, SharePoint, ServiceNow Knowledge Base)
Structure content for easy retrieval using metadata, tagging, and taxonomy best practices
Drive continuous improvement of KMS usability, searchability, and governance
Collaborate with engineering, product, and operations teams to ensure documentation aligns with business workflows
Document financial workflows (GL, AP, AR, Procurement, FP&A), controls, and system configurations (SAP, Oracle, NetSuite)
Create documentation for core HR, payroll, benefits, and onboarding processes (Workday, SuccessFactors, Oracle HCM)
Develop SOPs for procurement lifecycle, IT asset management, RFx processes, and supplier onboarding
Write policies, control matrices, and process documentation for data privacy (GDPR, CCPA), compliance (SOX, ISO 27001, SOC 2), and legal workflows (contract management, NDA, e-signature)
Maintain documentation consistency with company standards, terminology, and brand guidelines
Review documents for clarity, accuracy, and compliance with data privacy and security standards
Ensure version control and change-management tracking for all published materials
Support internal audits, compliance checks, and readiness reviews by maintaining documentation repositories
Work closely with business analysts, architects, and product managers to align documentation with ongoing releases and process changes
Facilitate content reviews and feedback cycles across multiple business functions
Support training and onboarding initiatives by transforming complex material into user-friendly learning assets (videos, quick-reference guides, walkthroughs)
Qualification
Required
5–8+ years of experience in technical writing, business documentation, or knowledge management roles
Hands-on experience with KMS Lighthouse, Confluence, SharePoint, or similar documentation systems
Ability to write for multiple audiences—business users, technical teams, and compliance stakeholders
Familiarity with one or more enterprise domains: ERP/Finance, HRIS, IT Procurement, Legal, Security, or Privacy
Excellent command of English, attention to detail, and editorial precision
Experience using BPMN, Visio, or Miro for process flow visualization
Working knowledge of Agile/Scrum methodologies and versioning tools (Git, Jira)
Bachelor's degree in Technical Communication, Information Systems, Business, or a related field (Master's preferred)
Preferred
Exposure to KMS Lighthouse configuration, knowledge taxonomy design, and dashboard analytics
Experience in writing documentation for compliance frameworks (GDPR, ISO 27001, SOC 2, SOX)
Basic understanding of data governance, security controls, or privacy impact assessments
Certifications such as Certified Technical Writer (STC), CBAP, CIPP, or ITIL Foundation
Company
Tekshapers
Tekshapers was founded in 2009, an MI, USA based Information Technology Company and our primary objective is to provide sophisticated business solutions to a group of companies worldwide.
501-1000 employees
H1B Sponsorship
Tekshapers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (15)
2023 (12)
2022 (27)
2021 (10)
2020 (13)
Funding
Current Stage
Late StageCompany data provided by crunchbase