Bamboo Health · 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expBamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. The Customer Success Manager (CSM) plays a critical role in ensuring customers achieve measurable value and sustained success with the company's products and services, focusing on executing engagement and retention programs.
Health CareHealth Diagnostics
Responsibilities
Execute Tier 3 customer retention and engagement strategies, ensuring consistent and high-quality delivery across the customer base
Manage ongoing customer communications, including email campaigns, webinars, and in-person sessions that educate users on workflows, best practices, and how to maximize product value
Leverage digital education resources and self-service tools to increase adoption and improve customer engagement
Monitor customer health and engagement metrics, proactively identifying retention risks and supporting execution of churn-save playbooks
Support implementation of loyalty and engagement programs that reinforce customer satisfaction and retention
Communicate Bamboo Health’s value to customers through reporting, success stories, and ROI-driven messaging
Collaborate with internal teams to ensure customer issues are resolved quickly and effectively, escalating where necessary to prevent churn
Identify and surface up-sell and cross-sell opportunities through insights gained from customer interactions and engagement data
Contribute customer feedback and insights to internal teams (Product, Marketing, Operations) to help improve the customer experience
Maintain accurate documentation of customer interactions, retention activities, and outcomes in CRM and related tools
Serve as a trusted partner to customers, ensuring they feel supported, informed, and valued throughout their journey with Bamboo Health
Continuously build proficiency with AI tools and integrate them into daily work practices to measurably improve productivity, accuracy, and customer experience
Qualification
Required
3–5 years of experience in Customer Success, Account Management, or related customer-facing roles
Proven ability to execute customer engagement and retention strategies that drive measurable impact
Strong communication and interpersonal skills, with a customer-first mindset
Comfort working with data to assess customer health, identify risks, and report on outcomes
Experience using CRM and customer success platforms to manage and track engagement activities
Ability to work cross-functionally to resolve customer issues and ensure a consistent experience
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously
Enthusiasm for customer education, engagement, and helping customers realize value from technology
A self-starter attitude with a commitment to teamwork, learning, and continuous improvement
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
A forward-thinking, curious mindset with an openness to experimenting with new technologies
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
The ability to travel periodically for work
Benefits
Health, dental, vision and other benefits
Company
Bamboo Health
Bamboo Health operates as a healthcare technology solutions company with a focus on fostering care collaboration.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Smith
Chief Executive Officer
Brian Duvall
Sr. Manager, Salesforce Administration
Recent News
Fierce Healthcare
2025-10-09
Behavioral Health Business
2025-09-25
Company data provided by crunchbase