Compunnel Inc. · 21 hours ago
Customer Service Representative (Loan/Mortgage Experience Preferred) -- JAIDC5728274
Indianapolis, IN
Contract
Hybrid
Entry Level
$17.50/hr - $17.50/hr
1+ years expCompunnel Inc. is collaborating with Infosys to fill the role of Customer Service Representative. The primary responsibility of this role is to execute transactions and ensure compliance with service level agreements, while providing exceptional customer support through various communication channels.
Information Technology & Services
Hiring Manager
Shendage Aman
Responsibilities
Answer multilingual inbound and make outbound calls, related to:
Online and in-person training
Certification programs; and New program inquiries
Respond to phone, email and live chat inquiries from course participants, trainers, instructor trainers, training partners, and the general public in a timely and professional manner
Troubleshoot course creation and training registration issues
Troubleshoot and assist with course payments (upon approval by senior team members)
Resolve login and course access issues including addressing issues with multiple profiles
Participate in quality calibration sessions
Qualification
Required
Minimum Experience: 1-2 years with experience in Contact Center of 12 months
SLA Compliance
Process Compliance
Customer Interaction
Knowledge Management
Customer service, soft skills
Flair to customer support/customer care
Basic troubleshooting skills
Knowledge on operating systems
Basic computer tools/application of knowledge
Preferred
Loan/Mortgage Experience Preferred
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase