Orion Innovation · 3 hours ago
Senior Support Engineer
Edison, NJ
Full-time
Onsite
Mid, Senior Level
3+ years expOrion Innovation is a premier, award-winning, global business and technology services firm. They are seeking a highly skilled Senior Support Engineer to deliver exceptional audit application and operations support services for the client.
Big DataCloud ComputingInformation Technology
Responsibilities
Incident Management – Own and resolve incidents and requests, working directly with end-users or local technicians to investigate, troubleshoot, debug, and resolve technical issues
Technical Analysis – Reproduce issues, review logs, and conduct root cause analysis (RCA) with detailed documentation and recommended solutions
Application Expertise – Develop and maintain a deep understanding of the audit applications, their deployment architecture, and user workflows
Cloud Troubleshooting – Monitor, investigate, and resolve issues in Azure PaaS services (Web Apps, SQL Databases, Azure Monitor, Application Insights, Log Analytics, KQL) and Kubernetes-hosted services
Cross-Team Collaboration – Coordinate and escalate with global support teams, QA, operations, DBAs, domain specialists, platform teams, and third-party vendors such as Microsoft
Shift Handover Management – Provide regular status updates and coordinate incident handover across time zones
War Room Participation – Lead or participate in war rooms for critical incident resolution
Data Fixes – Create SQL data fix scripts to address escalated incidents and production data issues
Knowledge Base Contribution – Author and maintain troubleshooting guides, FAQs, and process documentation in the knowledge repository
Continuous Improvement – Suggest and implement automation, monitoring, and self-healing mechanisms to improve application resilience
Customer Engagement – Maintain effective communication with stakeholders during incidents to ensure confidence and transparency
Qualification
Required
Proficiency in Microsoft technology stack: Languages: C#, .NET, Angular, TypeScript
Databases: SQL Server, T-SQL (complex queries, stored procedures, SQL Profiler)
Debugging Tools: Browser DevTools, Postman, Swagger
Cloud Expertise: Hands-on experience with Azure Portal, Azure Monitor, Application Insights, Log Analytics, KQL, and PaaS resource troubleshooting
Understanding of containerized applications and Kubernetes monitoring
Familiarity with event logs, IIS logs, and other system logs for deep-dive troubleshooting
Experience with ITSM tools (ServiceNow) and ALM tools (Azure DevOps, SharePoint)
Strong problem-solving skills, ownership mindset, and the ability to prioritize under pressure
Excellent communication skills to interact with global teams and customers
3–6 years in application support or production support roles for enterprise applications
Experience with global support operations and shift-based incident handovers
Proven track record of resolving complex technical issues in a fast-paced environment
Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Preferred
Knowledge of DevOps practices (CI/CD pipelines, Infrastructure-as-Code using ARM/Bicep/Terraform)
Experience with automation scripts using PowerShell or Azure CLI
Exposure to cloud cost optimization and performance tuning in Azure
Familiarity with AI-powered monitoring tools and predictive analytics for incident prevention
Knowledge of security best practices for cloud-hosted applications
Company
Orion Innovation
Orion Innovation is an IT services and solutions provider helping organizations with Digital Transformation services.
5001-10000 employees
H1B Sponsorship
Orion Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (74)
2023 (90)
2022 (138)
2021 (185)
2020 (226)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-22Acquired
2015-01-07Undisclosed
Leadership Team
Brian Bronson
Chief Executive Officer
Rajul Rana
Chief Technology Officer
Recent News
2026-01-21
Hindu Business Line
2026-01-14
Company data provided by crunchbase