The Brand Guild · 7 hours ago
Vice President Operations
Washington, DC
Full-time
Hybrid
Director/Executive
12+ years expThe Brand Guild is seeking a Vice President of Operations to enhance the agency's operational infrastructure during a growth phase. The role involves overseeing people operations, workflow, financial planning, and office management to ensure efficient and strategic agency functions.
Brand MarketingCreative AgencyMarketingPublic Relations
Hiring Manager
Betsy Tucker
Responsibilities
Create the operational foundation (tools, processes, staffing models, communication rhythms) that supports sustainable growth across offices and departments
Partner with senior leadership to streamline workflows and improve cross-team integration
Establish scalable systems, rhythms, and operating practices that support the agency’s next chapter
Oversee the HR function, as a proactive, development-focused partner
Strengthen onboarding, performance processes, and internal communication
Champion a people-first inclusive culture grounded in transparency, accountability, and trust
Ensure smart staffing models that improve efficiency while ensuring excellent output
Oversee capacity planning, scheduling, and workflow coordination
Implement processes that support better new client kickoffs, cross-team collaboration, resource alignment, and team structures
Partner with accounting team on budgeting, forecasting, and profitability
Support pricing, scoping, and revenue planning for sustainable growth
Oversee vendor contracts, office operations, and financial controls
Evaluate and enhance the agency’s operational tools and documentation practices
Introduce clear, scalable processes as needed
Lead operational planning cycles, including monthly reviews and quarterly planning
Serve as a strategic partner to the Co-CEOs, providing insight, foresight, and a calm, clear operational voice
Help operationalize the agency’s growth strategy, including hiring, service expansion, and New York leadership
Support new business operations and ensure smooth onboarding for new clients
Bring high energy, problem-solving instincts, and a commitment to building the next chapter of The Brand Guild
Qualification
Required
A minimum of 12 years of relevant experience, ideally within a mid-sized agency or professional services environment
Operational leadership experience overseeing functions that keep the agency running efficiently and strategically
Experience in people operations, workflow, financial planning support, office management, and operational systems
Ability to partner closely with senior leadership across PR, Creative, Marketing, and Events
A strategic operator who can see the big picture but isn't afraid to dive into the details
Calm under pressure with a steady, solutions-first mindset
A systems thinker who identifies patterns, inefficiencies, and opportunities to build better workflows
Exceptional collaboration skills and ability to build trust quickly with cross-functional leads
Data-driven and financially savvy, able to tie operational decisions to margin impact, forecasting, and agency performance
A clear, empathetic communicator who can align teams around change and hold people accountable
Comfortable with ambiguity and skilled at bringing clarity and process to growing organizations
A culture builder who values transparency, inclusivity, and continuous improvement
Proactive and action-oriented, anticipating needs and eliminating bottlenecks
Experience managing operations for a mid-sized agency or comparable organization
A deep understanding of client service, resourcing, project workflows, and cross-department collaboration
Strong initiative with the ability to self-manage, prioritize, and drive long-term planning
Outstanding communication skills and ability to work cross-functionally
Demonstrated ability to think strategically, manage complexity, and implement systems
Expertise with financial documents, forecasting principles, and margin management
A passion for growth, innovation, and scaling teams in a fast-paced environment
Benefits
Fully paid medical, dental, and vision insurance
Flexible spending accounts (FSA)
Commuter benefits
Disability insurance
Life insurance
401(k) with company match
Comprehensive PTO package (including vacation, sick leave, mental health days, religious observance, bereavement, miscarriage leave, jury duty, volunteering and Summer Fridays)
Generous paid family leave
Flexible work model (3 days/week in office)
Company
The Brand Guild
The Brand Guild is a communications and marketing agency that builds brand strategies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Barbara Martin
Co-CEO & Co-Founder
Jayne Sandman
Co-Founder & Co-CEO
Recent News
Washington Business Journal
2023-11-29
Company data provided by crunchbase