SLR Consulting · 2 hours ago
Technical Support Specialist
Cheshire, CT
Full-time
Onsite
Entry, Mid Level
$80K/yr - $85K/yr
2+ years expSLR Consulting is a 500+ coast-to-coast team providing environmental and sustainability services. The Technical Support Specialist plays a crucial role in supporting end-user devices and workplace technologies, focusing on resolving incidents and fulfilling service requests in line with ITIL 4 best practices.
ConsultingEnergyIndustrialWaste Management
Responsibilities
Own and resolve L2 escalations for hardware, OS, application, and connectivity issues; document work and resolutions in the ITSM tool and escalate to L3/vendors when required
Restore normal service as quickly as possible and manage service requests per Service Desk practice (incident/request)
Image, enroll, and manage Windows devices using Microsoft Intune
Handle app deployments, patching, compliance, and BitLocker
Support Onboarding, device re-imaging, and lifecycle tasks
Maintain accurate device inventory and asset tags
Troubleshoot Azure AD/Microsoft Entra ID sign-in, profiles, and access issues; perform password resets and basic account admin per policy
Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office desktop), collaboration tools, printing, and basic AV/meeting room setups
Perform hardware break/fix on laptops, desktops, docks, and peripherals; coordinate OEM warranty repairs
Execute IMAC activities; manage asset recovery, tagging, and disposal following process
Provide occasional smart-hands support for local network/room equipment under guidance from L3 teams
Maintain accurate ticket updates and knowledgebase articles; contribute to SLAs/KPIs and continual improvement
Apply ITIL® 4 service desk practice concepts (communication focus, user experience) in daily operations
Qualification
Required
2–4 years in desktop/deskside or Tier-2 support with proven L2 ticket ownership/resolution
Strong hands-on experience with Windows 10/11, hardware break/fix, imaging, and IMAC processes
Working knowledge of Microsoft Intune/Endpoint Manager (enrollment, profiles, compliance, app deployment) and familiarity with SCCM/ConfigMgr
Experience supporting Azure AD/Microsoft Entra ID identities and Microsoft 365 apps (Teams/Outlook/Office)
Practical understanding of network basics (LAN/Wi-Fi/VPN) for endpoint troubleshooting
Strong customer service, communication, and documentation skills; ability to work independently on site
Preferred
ITIL® 4 Foundation/Practitioner (Service Desk practice familiarity)
Microsoft certifications (e.g., MD-102/Modern Desktop, SC-900, or equivalent) and CompTIA A+/Network+
Experience with Windows Autopilot, BitLocker, and Endpoint security integrations via Intune
Exposure to macOS basics
Benefits
Medical
Dental
Orthodontia
Vision
FSA/HSA
Generous PTO accrual
10 paid holidays
401(k) retirement account with company matching program
Company paid life insurance
Short & long term disability insurance
Employee assistance program
Company
SLR Consulting
SLR is an environmental consultancy that provides advice and support on a wide range of strategic and site-specific environmental issues.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$71.72MKey Investors
3i GroupLivingbridge
2022-06-20Acquired
2008-06-04Series C· $64.42M
2004-01-01Series Unknown· $7.3M
Leadership Team
Daniel Bednar
Interim Chief Financial Officer
Jason French
U.S. Regional Finance Director / CFO
Recent News
2026-01-17
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