Glacier Bank · 7 hours ago
Corporate Digital Channels Manager
Helena, MT
Full-time
Onsite
Mid, Senior Level
$117K/yr - $191K/yrGlacier Bancorp, Inc. is a regional bank holding company providing commercial banking services across multiple states. The Digital Channels Manager plays a crucial role in enhancing customer-facing delivery channels and ensuring seamless experiences across technology platforms, leading cross-functional teams to deliver innovative solutions that drive business growth and improve efficiency.
BankingFinancial Services
No H1B
Responsibilities
Directly and indirectly manage internal and external cross-functional teams in the effort to develop and implement new digital capabilities and optimize existing banking processes, increase efficiency and improve the customer experience
Exercise judgment in driving continuous improvement of digital channels by evaluating performance metrics, interpreting end-user feedback, and proactively identifying and implementing strategic enhancements based on emerging digital trends and business priorities
Support the development and implementation of banking technology platforms, ensuring reliability, accuracy, and efficiency of banking channels and processes
Ensure smooth implementation of digital channel changes in coordination with Product Marketing, Operations, IT, Customer Experience and division staff, including identifying and documenting procedural changes, and developing support and release documentation
Provide guidance and support to internal teams on banking channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness
Conduct regular reviews of banking channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date
Qualification
Required
Directly and indirectly manage internal and external cross-functional teams in the effort to develop and implement new digital capabilities and optimize existing banking processes, increase efficiency and improve the customer experience
Exercise judgment in driving continuous improvement of digital channels by evaluating performance metrics, interpreting end-user feedback, and proactively identifying and implementing strategic enhancements based on emerging digital trends and business priorities
Support the development and implementation of banking technology platforms, ensuring reliability, accuracy, and efficiency of banking channels and processes
Ensure smooth implementation of digital channel changes in coordination with Product Marketing, Operations, IT, Customer Experience and division staff, including identifying and documenting procedural changes, and developing support and release documentation
Provide guidance and support to internal teams on banking channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness
Conduct regular reviews of banking channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by the due date
Benefits
Medical
Dental
Vision
Life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
Company data provided by crunchbase