FNS, Inc. · 3 hours ago
Ocean Business Support Specialist (Bilingual English/Korean)
Carson, CA
Full-time
Onsite
Mid Level
$55K/yr - $70K/yrFNS, Inc. is a logistics company focused on providing total logistics services with an emphasis on trust and communication. The Ocean Business Support Specialist will optimize cargo operations, manage delivery exceptions, and build relationships with shipping partners to enhance operational efficiency.
LogisticsTransportationWarehousing
Responsibilities
Optimize nationwide cargo operations, with a focus on Control Tower activities to ensure smooth, end-to-end operational visibility and execution
Develop and implement strategic initiatives to address operational challenges and improve process efficiency across all branches
Independently manage irregularities and delivery exceptions, including root-cause analysis and process improvement to prevent recurrence
Support the claims process, assisting in negotiations and discussions with responsible parties to ensure fair and timely resolution
Build and maintain strong collaborative relationships with shipping lines, motor carriers, and 3PL providers, ensuring alignment on service quality and operational performance
Prepare business reports, participate in division-level projects, and drive workflow automation through system development and operational process optimization
Analyze operational KPIs and performance metrics, providing actionable insights to drive continuous improvement in delivery performance and overall logistics efficiency
Qualification
Required
Experience in logistics operations, freight forwarding, 3PL coordination, or cross-border fulfillment preferred
Proven experience and understanding of transportation, shipping lines, and port operations in U.S. including operational practices and regulatory environment
Strong track record in claims management, including supporting negotiations and discussions with responsible parties to ensure fair and timely resolution
Demonstrated ability to analyze operational KPIs and performance metrics, and translate insights into process improvements
Proven experience in managing collaborative relationships with shipping lines, motor carriers, and 3PL providers
Excellent problem-solving skills with the ability to resolve complex operational issues across multiple stakeholders
Strong communication and leadership skills, with experience in guiding junior operations staff
Fluency in Korean and English is required
Benefits
Health, Dental, and Vision PPO Insurance
Life, STD, LTD Insurance
401(K) Plan
Paid Time Off
Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
Years of Service Awards
Education Assistant Program (Based on Eligibility)
Company
FNS, Inc.
Since its inception in 1995, we have been providing total logistics services to diverse industries including electronics, machinery, chemicals, oil refining, and construction; and have since evolved into a fully integrated logistics solutions provider serving over 2800 companies worldwide.
Founded in 1995
501-1000 employees
H1B Sponsorship
FNS, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (8)
2023 (11)
2022 (5)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageCompany data provided by crunchbase