Compunnel Inc. · 4 hours ago
Customer Service Specialist (Loan/Mortgage Experience Preferred) -- JAIDC5726842
Atlanta, GA
Contract
Hybrid
Entry Level
$20/hr - $20/hr
1+ years expCompunnel Inc. is seeking a Customer Service Specialist to support their client Infosys. The role involves executing transactions, ensuring compliance with service level agreements, and providing customer support through various communication channels.
Information Technology & Services
Hiring Manager
Shendage Aman
Responsibilities
Answer multilingual inbound and make outbound calls, related to:
Online and in-person training
Certification programs; and New program inquiries
Respond to phone, email and live chat inquiries from course participants, trainers, instructor trainers, training partners, and the general public in a timely and professional manner
Troubleshoot course creation and training registration issues
Troubleshoot and assist with course payments (upon approval by senior team members)
Resolve login and course access issues including addressing issues with multiple profiles
Participate in quality calibration sessions
Qualification
Required
1-2 years of experience in a Contact Center with at least 12 months of experience
SLA Compliance
Process Compliance
Customer Interaction
Knowledge Management
Customer service, soft skills
Flair for customer support/customer care
Basic troubleshooting skills
Knowledge of operating systems
Basic computer tools/application of knowledge
Preferred
Loan/Mortgage Experience
Company
Compunnel Inc.
Compunnel Inc. is where AI-native solutions meet human ingenuity, helping enterprises reimagine talent, technology, and growth.
5001-10000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2276)
2024 (1682)
2023 (1992)
2022 (2366)
2021 (2223)
2020 (2220)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase