City of Aurora · 10 hours ago
Guest Services Technician (Seasonal)(
Aurora, CO
Part-time
Onsite
Entry Level
1+ years expThe City of Aurora is seeking a Guest Services Technician who embodies their CORE 4 values of Integrity, Customer Service, Respect, and Professionalism. This seasonal role involves administrative duties including revenue collection, cash handling, and providing support to city employees and citizens in a recreational setting.
GovernmentLaw EnforcementPublic Safety
Responsibilities
Runs the appropriate revenue reports and provides revenue reconciliation for all outlets
Prepares bank deposits
Under general supervision, provides information to the public regarding facilities, activities, services and programs
Performs customer service duties such as greeting guests and answering questions in person and over the phone
Provides assistance to the Boat Rental and Entry Station operations which includes greeting customers, filling out rental contracts, launching watercrafts, handling payments, selling passes, and providing information
Completes all required reports and records accurately and on schedule; submits reports and deposits to the proper person or office
Serves as a cashier by operating the cash register, handling financial transactions, and processing receipts in person, over the phone, or with online customers
Educating patrons on facility use rules and regulations; ensures adherence to rules and safety procedures
Responds to all emergency situations as needed
Assists in the execution of emergency action plans as directed by Management
Follows established Cash Handling Policies and Procedures
Inputs pass records data
Perform other related duties as assigned
Qualification
Required
High School Diploma or GED
At least one year of cash handling experience including customer service experience in a fast-paced environment, and using basic Microsoft Suite applications
General knowledge of cash registers
Knowledge of personal computers and related word processing software applications
Skill in the use of Windows-based, POS, Excel, and registration software programs
Strong customer service skills
Strong written and verbal communication skills
Conflict resolution skills
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Ability to work in a fast-paced environment
Creatively solve problems, negotiate and handle stressful situations in a positive manner
Preferred
Bilingual (Spanish/English) preferred
CPR/AED & First Aid preferred
Benefits
Competitive total compensation package
Well-Funded General Employees Retirement Plan
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Company
City of Aurora
City of Aurora is the governing body for ensuring well being of the citizens in the region.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.05M
Leadership Team
Tim McCain, CISM, CIPM
Chief Information Security Officer
Recent News
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