DHX-Dependable Hawaiian Express, Inc. · 1 day ago
Customer Service Call Center Agent & Reception
Compton, CA
Full-time
Onsite
Entry, Mid Level
$23/hr - $24/hr
2+ years expDHX - Dependable Hawaiian Express, Inc. is seeking an experienced Customer Service Agent with ocean freight forwarding experience to support their growing logistics operations. This role serves as the primary customer contact, handling shipment inquiries, booking requests, and issue resolution in a fast-paced call center environment while also providing receptionist support as needed.
Freight ServiceRailroadTransportation
Responsibilities
Handle inbound customer calls and emails related to ocean freight shipments
Resolve billing inquiries, POD requests, shipment tracing, and service issues
Enter and manage shipment bookings accurately
Coordinate shipment pickups with trucking partners and carriers
Communicate with internal teams to ensure customer instructions are met
Investigate discrepancies and escalate issues when necessary
Provide receptionist/front desk coverage when needed
Qualification
Required
Minimum 2 years of ocean freight forwarding experience (required)
Strong phone communication and customer service skills
Excellent attention to detail and time management
Ability to multitask and work in a fast-paced environment
Strong attendance and reliability
Proficiency with computers and internal systems
Preferred
Ocean freight forwarding and trucking experience preferred
3+ years of customer service experience (call center and/or receptionist)
Google Workspace, Smartsheet, FreshDesk preferred
Customer Service: 3 years (Preferred)
Benefits
Competitive pay based on experience
Annual merit reviews
Discretionary annual bonus
401(k) with 20% company contribution
HSA with employer contributions
Free medical & dental insurance for employees
Vision insurance
Paid time off (vacation & sick)
Life insurance, long-term disability & EAP (company paid)
FSA & voluntary benefits
Milestone Years of Service bonuses
Company
DHX-Dependable Hawaiian Express, Inc.
DHX-Dependable Hawaiian Express ships freight to and from Hawaii, Guam and the mainland including cargo, container shipping, transportation, warehousing, and logistics.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cammie Laster
Chief Culture Officer
David Bartelt
CCO-Chief Customer Officer
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