Jeanne D'Arc Credit Union · 1 day ago
Lead Teller
Tyngsborough, MA
Full-time
Onsite
Entry, Mid Level
2+ years expJeanne D'Arc Credit Union is committed to building careers and providing exceptional service to its members. The Lead Teller will oversee teller functions, manage cash inventory, and build relationships with members while ensuring compliance with Credit Union policies.
BankingVenture Capital
Responsibilities
Manages cash levels and performs weekly, monthly, and quarterly branch audits, including cashboxes, vault, ATMs, and TCRs
Greets members and non-members and provides relevant information regarding transactions, products, and services. Receives and processes member transactions, including deposits, withdrawals, loan payments, and other negotiable instruments, while adhering to all branch processes, procedures, policies, and compliance regulations
Provides appropriate overrides within Credit Union guidelines and limits. Serves as a role model and trains new Tellers
Performs individual settlement procedures and balances cash drawer and daily transactions. Assists with branch balancing
Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary
Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes
Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services
Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies
Performs other job-related duties as assigned
Qualification
Required
Two years of related experience and cash handling required
High school diploma or equivalent required or an equivalent combination of education and experience
Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication
Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service
Good verbal communication skills are required, including positive body language and tone, patience, active listening, and sound judgment
Must have the ability to understand and communicate products, services, and regulations
Basic Microsoft Office skills and learning the core system and other related software are required
Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team
Must be highly motivated, detail-oriented, organized, and efficient with multitasking, problem-solving, and practical application
Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed
This position requires standing, sitting, walking, reaching, and lifting to 10 lbs. regularly
Benefits
Competitive pay
Outstanding benefits
Supportive team environment
Endless growth opportunities
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
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2026-01-07
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2025-11-08
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