Faena New York · 22 hours ago
Assistant Spa Manager
NYC Metro Area
Full-time
Onsite
Entry, Mid Level
$90K/yr - $90K/yr
2+ years expFaena New York is a luxury hospitality company known for its cultural and artistic experiences. The Assistant Spa Manager will support the Spa Manager in daily operations, ensuring service standards are maintained while overseeing team performance and guest experiences.
Hospitality
Responsibilities
Support daily spa operations, ensuring all services and facilities meet brand and service standards
Act as Manager on Duty during assigned shifts, overseeing flow, guest needs, and team performance
Assist with scheduling, timekeeping, and shift coverage adjustments
Ensure opening and closing procedures are properly executed
Greet guests and ensure a warm, seamless spa experience
Address guest concerns promptly and professionally, escalating as needed
Support VIP guest experiences and special requests in coordination with leadership
Monitor guest feedback and assist in implementing service improvements
Supervise spa reception, attendants, and therapists during service
Assist with training, onboarding, and coaching of new team members
Reinforce service standards, grooming, and professionalism
Support performance documentation and corrective action as directed
Assist with inventory tracking, supply ordering, and retail restocking
Support daily reporting, booking oversight, and revenue tracking
Ensure compliance with licensing, safety, and operational procedures
Communicate operational updates to Spa Manager and cross-functional partners
Qualification
Required
2–3 years of experience in spa, wellness, or luxury hospitality operations
Strong guest service and service recovery skills
Familiarity with spa booking systems and POS platforms
Knowledge of spa treatments and wellness offerings
Polished, guest-facing presence
Strong multitasking and organizational abilities
Team-oriented leadership style
Calm and solutions-focused under pressure
Attention to detail and consistency in execution
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Preferred
Supervisory or leadership experience preferred
Company
Faena New York
In the heart of West Chelsea, FAENA NEW YORK brings its signature blend of art, culture, and soulful hospitality to Manhattan.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase