PwC · 2 hours ago
SLM/Reporting Manager
TX-Houston
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $232K/yr
8+ years expPwC is a leading consulting firm specializing in operational efficiency and effectiveness. The SLM/Reporting Manager will oversee the monitoring, analysis, and reporting of IT service performance, while leading teams and managing client accounts to drive service level improvement plans.
AccountingBusiness DevelopmentConsultingFinanceFinancial ServicesTax Consulting
No H1B
Responsibilities
Facilitate timely execution of improvement plans using automation tools
Utilize advanced reporting techniques to track performance metrics
Foster a culture of continuous improvement and innovation
Uphold exceptional standards of quality and accountability in deliverables
Qualification
Required
Bachelor's Degree
At least 8 years of experience in Service Level Management, Reporting, or ITSM roles
Preferred
Master's Degree preferred
ITIL certification (ITIL 4 preferred)
Managing SLA/KPI monitoring and reporting
Analyzing trends and performance insights
Utilizing ITSM tools and reporting dashboards
Communicating effectively with stakeholders
Working in large, complex IT environments
Supporting 24x5 global operations
Experience with service analytics and automation
Benefits
Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave
And more
Company
PwC
At PwC, we help clients drive their companies to the leading edge.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Apparel Impact Institute
2023-09-19Grant
Leadership Team
Havard Abrahamsen
CEO - Norway
Alex Sladen
Director - Global Marketing, Media & Partnerships
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