Mutual of Enumclaw · 3 hours ago
Vice President, Claims
Enumclaw, WA, US
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expMutual of Enumclaw is a people-first insurer recognized as Washington’s Best Company to Work For. The Vice President of Claims is responsible for leading the claims department, focusing on delivering a superior claims experience while formulating strategic priorities, optimizing claim outcomes, and ensuring compliance with industry regulations.
InsuranceLife InsuranceProperty Insurance
Responsibilities
Provide vision and leadership to the Claims Team in alignment with the company’s strategic direction
Cultivate a departmental culture that excels in communication, collaboration, and continuous improvement
Drive the development, implementation, and continuous planning, organizing, and leading of all claims programs, metrics, processes, results, and initiatives
Lead, direct, and have full management accountability for claims staff, with an emphasis on talent management and succession planning, in accordance with corporate strategic direction
Collaborate with underwriting, risk control, actuarial, and other claims partners to ensure knowledge sharing on the latest trends, market changes, legal updates, and loss reserving. Regularly report on loss trends and exposures to internal and external business partners
Provide innovative solutions to complex business issues that span across lines of business. Identify and evaluate implications for the existing claims operating model
Leverage people, technology, and processes to drive innovation within the department
Drive a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes, and technology
Identify and implement best practices in all operating units for proper and consistent claims performance, compliance, and achievement of financial goals
Partner across business lines (Product, Underwriting, Marketing, and IT) to achieve business results in a cost-effective manner
Attract, develop, and retain claims professionals who consistently demonstrate technical expertise, maturity, and a professional commitment to excellence
Ensure all claims operations comply with local, state, and federal regulations
Utilize data analytics to drive decision-making and improve claims outcomes
Engage with external stakeholders, including regulatory bodies, industry associations, and customers, to represent the company's interests and maintain positive relationships
Promote continuous learning and professional development within the claims team to stay current with industry best practices and emerging trends
Integrate advanced technologies, such as AI and machine learning, to enhance claims processing and efficiency
Manage the financial aspects of the claims department, including budgeting and cost control, to ensure fiscal responsibility
Utilize customer satisfaction metrics to measure and improve the claims experience continuously
Qualification
Required
Excellent communication skills, both verbal and written, for audiences at all levels within and outside the organization
Strong business acumen, analytical, and decision-making skills
Proven leadership and team management experience with the ability to inspire and develop a high-performing team
Proficiency with advanced claims technology, data analytics, and digital tools
Strong focus on customer satisfaction and enhancing the customer experience
Experience with change management and leading organizational transformation projects
Knowledge of risk management practices related to claims handling
Experience managing relationships with third-party vendors and service providers
Commitment to continuous improvement and staying updated with industry trends and best practices
Bachelor's degree in insurance, Business Administration, or an associated field, coupled with relevant management experience required
10+ years of relevant Property/Casualty experience in a claims management or leadership role
Natural curiosity and advanced strategic/analytic skills
Knowledge of and adherence to the state laws and regulations governing the handling of property and casualty claims
Experience implementing new claims processes, improving efficiency, controlling costs, and managing a multimillion-dollar budget
Preferred
AIC, CPCU, and other insurance industry designation(s) or certification(s) preferred
Company
Mutual of Enumclaw
Thoughtful is more than a word—it’s the foundation of everything we do, and it defines our company culture.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shane Kim
Director
Recent News
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