Elite Clinical Network · 12 hours ago
Patient Engagement Specialist
United States
Full-time
Remote
Entry Level
1+ years expElite Clinical Network (ECN) is a premier integrated site network dedicated to advancing clinical research through operational excellence. The Patient Engagement Specialist plays a vital role in patient recruitment for ECN’s multi-US site clinical research network, responsible for contacting potential participants and coordinating with sites to ensure a seamless patient experience.
Consumer SoftwareHealth CareMarket ResearchPharmaceutical
Responsibilities
Conduct a high volume of outbound calls, answer inbound calls, texts, and emails to potential participants generated from sites databases, digital advertising, referrals, and community outreach
Schedule goal number of screening visits per day
Use standardized scripts, prescreening questions, workflows and procedures within CTMS RealTime to conduct data entry to see if people qualify for trials
Accurately document all patient interactions, medical information, outcomes, and next steps in CTMS Realtime
Schedule candidates for their initial in-office screening visit once deemed pre-qualified after conducting provided telephone screening script
Route qualified patients to site staff for further screening or enrollment as appropriate
Provide timely follow-up with patients to confirm appointments, reschedule as needed, and minimize no-shows
Relay pertinent information to patients for the preparation of their appointment (if they will need to be fasting, items to bring, potential length of visit, etc.)
Collaborate with site staff to ensure smooth handoff of prescreened patients
Maintain compliance with HIPAA, GCP, and site-specific privacy/security requirements
Meet or exceed daily/weekly call, prescreen, and scheduling targets
Support recruitment campaigns by providing feedback on patient concerns, common questions, and campaign effectiveness
Serve as a patient advocate, ensuring communications are professional, compassionate, and patient-centered
Qualification
Required
Minimum of 1 year of experience in patient recruitment, call center, customer service, or healthcare-related role
Strong verbal communication and active listening skills with an empathetic
Ability to explain complex medical or research information in lay-friendly terms
Proficient with call center technology, CRM/CTMS systems, and Microsoft Office Suite
Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
Ability to follow guidelines provided, policies and procedures
Ability and willingness to follow and take direction
Patient-centered communication
Professionalism
Accuracy and attention to detail
Team collaboration across remote settings
Adaptability and problem solving
Goal- and results-oriented mindset
Preferred
Degree in healthcare, communications, or related field preferred; equivalent experience considered. Recent graduates considered
Bilingual (English/Spanish) preferred
Benefits
Training, resources and professional development provided.
Work from home with flexible hours.
Company
Elite Clinical Network
Elite Clinical Network operates pharmaceutical research sites and provides physician specialties as well as a candidate database.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$200MKey Investors
MGG Investment Group
2023-09-08Debt Financing· $200M
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