Associate Customer Support Technician jobs in United States
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Applied Systems · 1 day ago

Associate Customer Support Technician

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$42K/yr - $52K/yr
date1+ years exp

Applied Systems is transforming the insurance industry by building a team focused on innovation and customer service. They are seeking an Associate Customer Support Technician to assist customers with inquiries related to software and hardware, providing efficient support through various communication channels.

InsuranceSoftware
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Work & Life Balance
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H1B Sponsor Likelynote

Responsibilities

Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
Triage and troubleshoot problems with customers to understand and document the nature of such problems
Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

Qualification

Customer service experienceTechnical troubleshootingMicrosoft applicationsCase management systemsMultitaskingWeb applications understandingWritten communicationVerbal communicationProblem-solving

Required

1+ years of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications
Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria

Preferred

Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc
A passion for problem-solving and providing a high level of customer care
Confidence in interacting and learning about various technology applications, software, network infrastructure
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc

Benefits

Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Company

Applied Systems

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Applied Systems is a digital insurance agency that provides software for agency management systems.
dateFounded in 1980
location
University Park, Illinois, USA
people-size1001-5000 employees
web-link
https://www1.appliedsystems.com

H1B Sponsorship

Applied Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2023 (3)
2022 (5)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
CapitalGStone Point Capital
2018-10-16Series Unknown
2017-09-11Private Equity
2013-11-26Acquired

Leadership Team

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Taylor Rhodes
CEO
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Recent News

Life Insurance International
Cytora integrates Climatig climate risk data into insurance workflow
2026-01-11
GlobeNewswire
Applied Pay Wins Most Innovative Product at 2025 Best in Biz Awards
2025-12-17
Applied Systems
Applied Systems Deepens Commitment to Customer Data Intelligence with Epic Dashboards Enhancements and New Administrator Certification Program
2025-12-05
Company data provided by crunchbase