ImageTrend · 2 days ago
Implementation Specialist - Billing
Eagan, MN
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. The Implementation Specialist I will deliver and coordinate the implementation of systems and services, working directly with clients to improve project delivery and ensure compliance with implementation requirements.
Big DataHealth CareInformation TechnologySoftware
Hiring Manager
Quentin Segovia, PHR
Responsibilities
Assists clients through planning, development, training and execution of the ImageTrend products
Designs & maintains implementation schedules and ensures compliance to timeframe and requirements by collaborating with stakeholders for all implementation processes
Ensures all implementation requirements, objectives, obstacles, and delays are properly documented, including time worked in implementation ticket
Provides assistance in scoping projects to aid in developing proposals & contracts
Maintains/contributes to the ongoing maintenance of departmental OneNote, internal demo sites and other internal products used
Establishes and maintains great relationships with clients as a trusted advisor, providing informed, reliable and professional advice about our solutions
Conducts onsite and virtual training with clients and presents or teaches at the Annual Connect Conference and other tradeshows, conferences or meetings as appropriate
Works collaboratively and effectively with other customer success teams or departments as needed to create alignment across all teams ensuring a positive client experience
Reviews and advises on updates to instructional and technical documentation to ensure clarity, accuracy, accessibility and ease of use to improve and maintain internal and external documentation, product requirements, release notes, screenshots, diagrams and screencast videos
Travel to orientation, industry or company events, or other onsite meetings as required
Perform additional duties or tasks as assigned
Qualification
Required
Bachelor's Degree or the equivalent combination of education and relevant work experience
Experience working in implementation, project delivery and/or adult education, preferably including agile/scrum experience, PMP certification, and technology or industry experience in the healthcare or public safety industries
Understanding of state and national EMS and Fire reporting requirements
Understanding of basic concepts for adult education and effective content delivery
Knowledge of implementation or project management tools used for delivery of education and project roll-out
Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred
Ability to define, scope, estimate work and track implementation tasks to facilitate successful project completion and an understanding of standardized data collection practices
Strong billing experience, preferably ambulance billing, with a solid understanding of insurance claim processing workflows
Experience or familiarity with Billing Bridge is highly beneficial
Experience and knowledge as a system administrator, including building workflows using rules and conditions
Strong presentation, facilitation, interpersonal and communication skills, both verbal and written
Excellent time management and organizational skills, and strong appreciation of and accountability to meeting critical timelines
Strong attention to detail, analytical, problem-solving and critical thinking skills
Ability to be a proactive self-starter and work independently within a highly collaborative and team-oriented environment
Strong technical aptitude to learn new technologies or systems and knowledge of MS Office Suite or other similar tools
Ability to maintain discretion when handling proprietary and confidential information
Enthusiasm for learning and expanding knowledge or skills
Strong work ethic, integrity, honesty, collaboration and team orientation
Ability to travel up to 10%
Preferred
Knowledge of ImageTrend products & functions, or other similar industry related technologies highly preferred
Experience or familiarity with Billing Bridge is highly beneficial
Benefits
Bonus
Benefits
Perks
Community gains
Company
ImageTrend
ImageTrend is a industry-specific software for emergency medical services.
Founded in 1998
201-500 employees
H1B Sponsorship
ImageTrend has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Welsh Carson Anderson & Stowe
2023-02-08Private Equity
Leadership Team
Joe Graw
Chief Growth Officer
Mike Mcbrady
Chairman/Founder
Recent News
2025-12-14
2025-10-30
2025-10-23
Company data provided by crunchbase