Technology Integration Group · 2 hours ago
Contact Center Representative
Colorado Springs, CO
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrSystems Integration, Inc. is a leading provider of turnkey contact center infrastructure solutions and IT services. They are hiring Tier 1 Contact Center Representatives to provide customer service by resolving inquiries and maintaining detailed records of customer interactions.
ConsultingInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Confer with customers by telephone to provide information and conduct research to resolve questions
Verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions
Use Customer Relationship Management (CRM) software as well as research extensive commercial and government databases
Qualification
Required
Must be a US Citizen and be able to obtain a public trust security clearance
Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls
Call Center Reps will be adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems
Must excel at reading comprehension understanding written work in work related documents
Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Benefits
10 paid holidays per year
Company
Technology Integration Group
TIG is a single source IT solutions provider for businesses and organizations of all sizes.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-05-19Acquired
Leadership Team
Bruce Geier
President/CEO
Company data provided by crunchbase