MKS2 Technologies · 17 hours ago
Program Operations Analyst
United States
Full-time
Remote
Mid Level
$105K/yr - $120K/yr
3+ years expMKS2 Technologies, LLC is an award-winning high growth small business focused on creating innovative technology solutions. The Program Operations Analyst will support day-to-day operations for a VA Contact Center Modernization engagement, maintaining project plans, tracking activities, and managing documentation.
Cyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain and update the program project plan on a regular cadence (e.g., task updates, dependencies, milestones, baseline hygiene, publish-ready views)
Support maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with workstream owners and project management leadership in line with the project plan
Track activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates
Support action item tracking (capture, owners, due dates, follow-ups, closure confirmation)
Capture and publish meeting notes/minutes with clear decisions, actions, and next steps
Draft and edit program communications as required (status asks, follow-ups, reminders) with strong business writing quality
Manage and organize the program’s Microsoft Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided)
Maintain program documentation and ensure key deliverables/artifacts are current, accessible, and consistently formatted
Qualification
Required
3+ years of experience, preferably in healthcare, contact center, or technology modernization projects
1+ years of prior work experience in or with the Federal Government
1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face
Demonstrated experience with scheduling tools such as Microsoft Project or Excel tailored to project plan maintenance as well as Microsoft Teams/SharePoint
Excellent communication, task tracking, business writing, and meeting minute skills, with a keen attention to detail
Ability to quickly adapt and excel in a fast-paced environment
Experience working with Microsoft Word, PowerPoint, and Outlook
Minimum of a Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust
Preferred
Experience supporting a program operations team or PMO
Experience supporting federal healthcare clients, particularly the VA or DoD
Experience with clinical contact center operations and healthcare workflows
Experience supporting large-scale organizational transformation initiatives
Benefits
Full benefits
Company
MKS2 Technologies
MKS2 is a technology business providing services to the federal government and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brendan Mullen
Founder and CEO
Recent News
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