Cottingham & Butler · 20 hours ago
Workers Compensation Claims Supervisor (Midwest Region)
Des Moines, IA
Full-time
Onsite
Mid, Senior Level
1+ years expCottingham & Butler Claims Services is seeking an experienced Workers Compensation Claims Supervisor to join their team in the Midwest region. The role involves motivating and developing adjusters, ensuring high-quality feedback, maintaining team metrics, and achieving quality service review scores.
Financial ServicesInsurance
Responsibilities
Ensure that the team receives regular, high-quality feedback to drive accountability
Maintain weekly metrics in the green. If a team member is not meeting expectations, develop and document plans with the Claims Manager to improve performance
Achieve monthly QSR scores of 90%+ for the team and address any underperformance with actionable plans
Arrange monthly meetings with the team to align on goals, discuss challenges, provide training, and foster collaboration
Maintain an average score of 1.30 or less in customer service surveys. Use survey results as coaching opportunities and ensure follow-up discussions
Act as a mentor and actively contribute to developing your team of adjusters
Qualification
Required
Substantial experience in the Midwest region
Strong background in achieving results
Minimum of 1-5 years of claims supervision
Preferred
Critical thinker
Eager to collaborate with other like-minded professionals to drive growth and strengthen the business
Benefits
Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/ Defined Contribution (1-year waiting period)
PTO/ Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/ Parental Leave
Company-paid Term Life/ Accidental Death Insurance
Company
Cottingham & Butler
Cottingham & Butler is the 35th largest insurance broker in the US.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase